Noor Yousif
Austin,TX
Summary
Detail-oriented healthcare professional with experience in documentation, customer service, and team collaboration. Skilled in filling and verifying prescriptions, managing EMR systems, and streamlining filing processes while ensuring compliance with HIPAA regulations. Committed to enhancing patient and customer experiences to drive team success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
PHARMACY TECHNICIAN
CVS
11.2024 - 08.2025
- Prepacked bulk medicines with prescribed medications and affixed labels.
- Operated cash registers at pick-up station to accept payment from customers.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Counseled patients on proper medication usage, side effects, and potential drug interactions.
- Maintained patient confidentiality when handling records and sensitive data.
PRIOR AUTHORIZATION PHARMACY TECHNICIAN
CVS
06.2024 - 10.2024
- Processed prior authorization requests for medications in accordance with insurance company requirements and state regulations.
- Analyzed patient medical notes to obtain relevant information and ensure insurance authorizations.
- Communicated effectively with physicians' offices regarding prior authorizations and or appeals processes.
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Collaborated with other departments such as billing, clinical services or case management teams on specific cases as needed.
MEDICAL SCRIBE
Scribe-X
06.2023 - 02.2024
- Efficiently supported healthcare providers by real-time documentation of patient encounters
- Managed 20+ daily patient charts, accurately recording disease history, symptoms, physical examinations, diagnosis, and treatment plans.
- Handled various healthcare tasks, including recording test results, ordering labs, and dispatching prescriptions to pharmacies.
- Ensured accuracy in entering patient information into EMR, contributing to the reliability of medical records.
- Maintained strict adherence to HIPAA regulations and upheld patient confidentiality during sensitive medical information handling.
WAITRESS
Sinbad Restaurant
El Paso, TX
01.2019 - 03.2023
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service while working in a fast-paced environment.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Checked back with customers throughout meal service to ensure satisfaction.
- Processed payments accurately and handled cash transactions efficiently.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere.
PEER TUTOR
Utep
El Paso, TX
01.2019 - 01.2020
- Created lesson plans tailored to individual student needs, focusing on key concepts and topics in need of improvement.
- Supported students by identifying and addressing specific concerns.
- Utilized active listening techniques to understand students' challenges and develop appropriate learning solutions.
- Developed test-taking strategies and note-taking skills to aid students.
- Developed strong communication and interpersonal skills while providing one-on-one tutoring sessions to peers in variety of subject areas.
Education
Present -
UT AUSTIN COLLEGE OF PHARMACY
BACHELOR OF SCIENCE - BIOLOGY
The University Of Texas
El Paso, TX08-2022
Skills
- Manual Blood Pressure
- Diabetic Foot Exam
- Blood Glucose Finger Stick
- Vision Exam
- Medication Reconcilation
- EMR management
- Healthcare documentation
- Pharmacy customer support
- Attention to detail
- Time management
- Strong listening and organization skills
- Prescription filling
- Medication dispensing
- Stocking shelves
Certification
- PHARMACY INTERN LICENSE
- IMMUNIZATION DELIVERY CERTIFIED, AMERICAN PHARMACISTS ASSOCIATION (APHA), 2026
- MENTAL HEALTH FIRST AID CERTIFIED, NATIONAL COUNCIL FOR MENTAL WELLBEING, 2025
- CPR CERTIFIED- AMERICAN HEART ASSOCIATION, 2025
Timeline
PHARMACY TECHNICIAN
CVS
11.2024 - 08.2025
PRIOR AUTHORIZATION PHARMACY TECHNICIAN
CVS
06.2024 - 10.2024
MEDICAL SCRIBE
Scribe-X
06.2023 - 02.2024
WAITRESS
Sinbad Restaurant
01.2019 - 03.2023
PEER TUTOR
Utep
01.2019 - 01.2020
Present -
UT AUSTIN COLLEGE OF PHARMACY
BACHELOR OF SCIENCE - BIOLOGY
The University Of Texas