Carnail Dubois
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
CoCENTRIX
Jacksonville, FL
06.2023 - Current
- Delivered invoices and account information to clients.
- Oversaw the receipt, organization, and monitoring of incoming payments
- Handled and resolved customer questions or concerns regarding invoices
- Ensured the provision of accurate and timely billing data reports on a regular basis
- Created detailed reports on customer service activities.
- Answered phone calls from customers promptly and courteously.
Lumber and Building Materials Associate
Lowes Home Improvment
Jacksonville, FL
05.2022 - 05.2023
- Maintained accurate inventory records through effective organization and labeling of stock materials
- Aided in the transfer of products throughout the yard/warehouse by utilizing both manual labor and heavy equipment
- Contributed to efficient inventory management by regularly tracking inventory levels and providing reports.
- Performed order picking based on clients' purchase orders
- Ensured compliance with company policies and procedures related to managing inventory.
Backroom Associate
T.J. Maxx
Tallahassee, FL
03.2021 - 08.2021
- Maintained cleanliness and order in the stockroom, guaranteeing a seamless workflow
- Picked, sorted, and managed merchandise
- Assembled merchandise for sales floor display
- Regularly completed POS equipment repairs.
- Maintained adherence to merchandising protection standards while executing various tasks assigned by management
Warehouse Associate
Amazon
Jacksonville, FL
04.2020 - 01.2021
- Receiving and processing incoming stock and materials efficiently.
- Performed order picking and fulfillment for customers
- Ensured accurate packaging and timely delivery of orders
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Maintained accurate records of all incoming and outgoing shipments.
- Collaborated with team members to complete tasks efficiently and accurately.
Education
Bachelor of Science - Health Sciences
University of North Florida
Jacksonville, FL05-2025
Skills
- Customer Support
- Point of sale systems
- Scheduling
- MS Office proficiency
- Clerical Support
- Inbound and Outbound Calling
- Customer Complaint Resolution
- Account updating
- Account Management
References
References available upon request.
Timeline
Customer Service Associate
CoCENTRIX
06.2023 - Current
Lumber and Building Materials Associate
Lowes Home Improvment
05.2022 - 05.2023
Backroom Associate
T.J. Maxx
03.2021 - 08.2021
Warehouse Associate
Amazon
04.2020 - 01.2021
Bachelor of Science - Health Sciences
University of North Florida
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