Paul Ranck
Deptford,NJ
Summary
Hardworking Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.
Overview
6
6
years of professional experience
Work History
Cage Manager
Live! Casino And Hotel
12.2020 - Current
- Coordinated staff schedules, rotations and breaks 60 Team Members
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced State Regulations and Internal Controls.
- Interviewed, hired and trained new Team Members.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Personal Banker
PNC
03.2019 - 12.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Sportsbook Supervisor
Rivers Casino
10.2017 - 03.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Science - Business Administration
Strayer University
Washington, DC05.2025
Skills
- Cashier Supervision
- Policy Enforcement
- Computer Literacy
- Time Management
- Employee Scheduling
- Data Analysis
- Regulatory Compliance
- Customer Service Excellence
- Decision Making
- Pivot Tables
Timeline
Cage Manager
Live! Casino And Hotel
12.2020 - Current
Personal Banker
PNC
03.2019 - 12.2020
Sportsbook Supervisor
Rivers Casino
10.2017 - 03.2019
Bachelor of Science - Business Administration
Strayer University
Similar Profiles
Devante BellDevante Bell
Warehouse Worker at Live Casino and HotelWarehouse Worker at Live Casino and Hotel
Jesus De Los SantosJesus De Los Santos
Table Games Dealer at .Live! Casino And HotelTable Games Dealer at .Live! Casino And Hotel
Louis McBrideLouis McBride
Table Games Dealer at Rivers CasinoTable Games Dealer at Rivers Casino