Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Ranck

Deptford,NJ

Summary

Hardworking Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.

Overview

6
6
years of professional experience

Work History

Cage Manager

Live! Casino And Hotel
12.2020 - Current
  • Coordinated staff schedules, rotations and breaks 60 Team Members
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced State Regulations and Internal Controls.
  • Interviewed, hired and trained new Team Members.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.

Personal Banker

PNC
03.2019 - 12.2020
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Sportsbook Supervisor

Rivers Casino
10.2017 - 03.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Bachelor of Science - Business Administration

Strayer University
Washington, DC
05.2025

Skills

  • Cashier Supervision
  • Policy Enforcement
  • Computer Literacy
  • Time Management
  • Employee Scheduling
  • Data Analysis
  • Regulatory Compliance
  • Customer Service Excellence
  • Decision Making
  • Pivot Tables

Timeline

Cage Manager

Live! Casino And Hotel
12.2020 - Current

Personal Banker

PNC
03.2019 - 12.2020

Sportsbook Supervisor

Rivers Casino
10.2017 - 03.2019

Bachelor of Science - Business Administration

Strayer University

Similar Profiles

CREATE PROFILE
Paul Ranck