Sophie Moran
Miami
Summary
Hardworking and personable professional with a strong background in guest experience, traditional and digital marketing, and strategic brand engagement. Proven ability to cultivate brand loyalty through creative community engagement and high-touch hospitality. Seeking to leverage expertise in high-stakes brand representation and proactive marketing initiatives to drive success.
Overview
3
3
years of professional experience
Work History
Ground Control
Insomniac Events
Miami, FL
10.2025 - 11.2025
- Acted as a high-visibility brand ambassador, embodying the Insomniac mission to ensure a safe, welcoming, and high-energy atmosphere for 10,000+ attendees
- Served as a primary point of contact for Headliners, integrating complex event logistics, schedules, and venue layouts to provide efficient expert-level assistance to guests
- Resolving guest’s needs before they escalated, maintaining an enjoyable atmosphere for all attendees
- Provided empathetic, solutions-oriented support to individuals in high-stress situations, utilizing de-escalation techniques to ensure a positive experience
- Kept a fast and thorough line of open communication with management to provide and receive rapid response, support, and operational updates
Client Specialist
Barry's
Atlanta, GA & Miami, FL
05.2023 - 05.2024
- Acted as the primary point of contact for a high-profile membership base, ensuring a "first-class" experience through deep client rapport and proactive problem-solving.
- Collaborated with management to create digital and traditional marketing and advertising campaigns that aligned with the brand and current trends
- Managed front-of-house operations with a VIP-heavy membership base, tailoring engagement to meet specialized client needs
- Drove studio profitability by identifying upselling opportunities in membership tiers, high-end retail apparel, and other Barry’s merchandise.
- Managed the end-to-end client onboarding process, from initial inquiry and database registration to personalized class recommendations and membership closing.
- Collaborated with instructors and management to execute studio promotions and special events, ensuring seamless shift transitions and operational efficiency.
Education
Bachelor of Science - Psychology
University of Miami
Miami, FL05-2026
Skills
- SEMrush certified Fall '25
- Google Analytics
- CRM Software
- Industry awareness
- Attention to detail
- Reliability
- Calm and professional under pressure
Timeline
Ground Control
Insomniac Events
10.2025 - 11.2025
Client Specialist
Barry's
05.2023 - 05.2024
Bachelor of Science - Psychology
University of Miami