Nora Aghakhanian
Sunland,CA
Summary
Experienced care provider specializing in medication administration and patient communication. Developed personalized care plans to enhance client well-being and provide emotional support. Demonstrated organizational proficiency through accurate billing processes. Trilingual in English, Armenian, and Farsi, facilitating comprehensive patient education.
Overview
9
9
years of professional experience
Work History
IHSS Care Provider
In Home Supportive Services
Los Angeles, California
01.2019 - Current
- Supported clients in daily living activities and personal care to promote independence and quality of life.
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
- Administered medication and monitored health conditions for clients.
- Monitored medication schedules and administered medications.
- Developed personalized care plans in collaboration with clients and families.
- Created individualized care plans tailored to client needs, enhancing overall care effectiveness.
- Offered companionship and emotional support to foster positive mental health and well-being for clients.
- Coordinated transportation services for client appointments and outings.
- Communicated effectively with healthcare professionals regarding client status.
- Maintained a clean, safe environment for clients in their homes.
Clerk
Western Drug Medical Supply
Glendale, California
08.2020 - 10.2024
- Conducted a meticulous review and processed over 100 authorization requests per day, ensuring accuracy and compliance with insurance policies and regulations
- Collaborated with insurance companies, securing prompt authorization for medical procedures and services, reducing delays in patient care by 20%
- Coordinated with healthcare providers to obtain and organize necessary documentation for authorization submissions, achieving a 15% increase in approval rates
- Resolved authorization-related discrepancies with insurance providers, ensuring a 95% accuracy rate in billing and reimbursement processes
- Provided clear and concise explanations of authorization requirements and procedures to over 200 patients and healthcare providers, enhancing overall satisfaction
- Offered exceptional customer service, addressing inquiries and concerns from patients, healthcare providers, and insurance companies with a 98% satisfaction rate
- Generated detailed reports and maintained records for over 1,000 authorization requests
- Created, formatted, and edited complex documents, including reports, memos, and manuals for inventory purposes over 200 users
- Delivered engaging presentations with public speaking skills for over 50 health insurance companies
Supervisor
Teapot Bakery and Cafe
01.2017 - 12.2020
- Orchestrated day-to-day bakery operations, managing staff assignments, production schedules, and workflow to meet production targets daily
- Developed and delivered training programs on food safety, sanitation, baking techniques, and customer service standards, enhancing workforce skills and compliance monthly
- Established and enforced strict quality control procedures, including ingredient measurements, bake times, and product inspections to sustain high-quality baked goods daily
- Ensured strict compliance with local health and safety regulations, participating in health inspections to supervise a perfect record of compliance daily
- Led cost-saving initiatives by negotiating supplier contracts and optimizing production processes to reduce ingredient expenses daily
- Engaged with customers to gather feedback, address concerns, and manage special orders, strengthening customer relationships and loyalty daily
Education
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA12-2026
Business administration associate degree -
Los Angeles Valley College
Van Nays, CA01.2023
High School Diploma -
Hazrat Maryam Technical School
Foreign Country 01.2015
Secondary Studies Completion - Business Accounting Certification
Hazrat Maryam
Foreign country01.2014
Skills
- Trilingual: English, Armenian, Farsi
- Customer service expertise
- Effective communication skills
- Organizational proficiency
- Complaint resolution
- Strong work ethic
- Ability to perform under pressure
- Sales experience
- Social media proficiency
- Adaptability to change
- Positive and welcoming demeanor
- Vital signs assessment (BP, HR, RR, SpO₂, temperature)
- Comprehensive physical assessment
- Therapeutic communication with patients and families
- Medication administration and safety checks (student nurse)
- Blood glucose monitoring (fingersticks / NOVA Stat)
- Infection control and PPE compliance
- Patient safety and fall prevention strategies
- Basic Life Support (BLS) certification
- Electronic Health Record (EHR) documentation skills
- Patient education on disease processes and discharge teaching
References
References available upon request.
Timeline
Clerk
Western Drug Medical Supply
08.2020 - 10.2024
IHSS Care Provider
In Home Supportive Services
01.2019 - Current
Supervisor
Teapot Bakery and Cafe
01.2017 - 12.2020
Bachelor of Science - Nursing
West Coast University
Business administration associate degree -
Los Angeles Valley College
High School Diploma -
Hazrat Maryam Technical School
Secondary Studies Completion - Business Accounting Certification
Hazrat Maryam