Nora Alkady
Queens,NY
Summary
Professional with comprehensive experience in customer service operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in customer service and administrative support, ensuring smooth daily operations.
Overview
1
1
year of professional experience
Work History
Receptionist
Chocolate House
Astoria, NY
- Greeted customers warmly to create a welcoming environment.
- Communicated effectively, answered product inquiries, and handled complaints in a fast-paced setting.
Store Manager
Elegant Furniture
Brooklyn, NY
- Mentored and trained new team members to ensure a high-performing sales floor.
- Conducted performance evaluations and provided feedback to improve team efficiency and meet sales targets.
- Addressed and resolved conflicts to maintain a positive store environment.
Work-Study
LaGuardia Community College
Queens, NY
- Created and maintained detailed records of office activities.
- Organized and stocked office supplies, placing orders as needed.
- Assisted customers in person, by phone, and via email to provide information and support.
Customer Service Agent
Hallmark Aviation Services
JFK Airport Queens, NY
03.2025 - 07.2025
- Working for Virgin Atlantic under Hallmark in Terminal 4
- Checked in passengers for their flights
- Took care of passengers at gates for departing and arriving flights
- Addressed complaints promptly, ensuring effective resolutions were implemented.
- Worked in the Virgin Atlantic clubhouse
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Agent
Dnata, Emirates Group
New York, NY
02.2026 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed ticketing transactions using industry-standard software.
- Provided information on flight schedules and airport services.
- Collaborated with team members to enhance customer satisfaction levels.
- Managed passenger check-in procedures to streamline operations.
- Trained new staff on customer service protocols and systems.
- Addressed complaints promptly, ensuring effective resolutions were implemented
- Assisted with check-in, departures, arrivals, and ticketing.
Education
Bachelors - Pre-Pharmacy
Long Island University
05.2027
Associates - Biology
LaGuardia Community College
05.2025
High School Diploma - undefined
Newtown High School
06.2022
Skills
- Teamwork
- Adaptability
- Professionalism
- Leadership
- Working Under Pressure
- Time Management
- Communication Skills
- Organization skills
- Telephone skills
- Data entry
- Customer/Client relations
- Professional demeanor
- Typing speed
- Service-oriented mindset
Languages
English – Full Professional Proficiency
Arabic – Full Professional Proficiency
Timeline
Customer Service Agent
Dnata, Emirates Group
02.2026 - Current
Customer Service Agent
Hallmark Aviation Services
03.2025 - 07.2025
Receptionist
Chocolate House
Store Manager
Elegant Furniture
Work-Study
LaGuardia Community College
Associates - Biology
LaGuardia Community College
High School Diploma - undefined
Newtown High School
Bachelors - Pre-Pharmacy
Long Island University