Dora Fesili
Sumner,WA
Summary
Recent graduate with foundational knowledge in Medical billing and coding and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
31
31
years of professional experience
Work History
Receptionist
Voss Chiropractic
Graham, WA
03.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Patient verifications of insurance, copy insurance and id
- Faxing referrals to doctors office or procedures
Caregiver Attendant
PSAL
Tacoma, WA
12.2023 - Current
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Verifying patient insurance if needed
- Supplies
Dispatcher Office Assistant and Truck Drivers
United Natural Foods, UNFI
Auburn, WA
10.2005 - 03.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Advised regarding delays and special circumstances.
Radiology Assistant
L.B.J Medical Hospital
Pago Pago,AS
11.1994 - 01.2004
- Assisted radiologists with complex interventional procedures to ensure successful treatment outcomes for patients requiring specialized care.
- Promoted a culture of patient safety by participating in departmental safety audits and proactively addressing identified areas for improvement.
- Facilitated seamless transitions between departments for patients undergoing multiple diagnostic tests by coordinating scheduling efforts with other healthcare professionals.
- Improved collaboration between radiologists and referring physicians by effectively communicating important case information in a timely manner.
- Contributed to overall department success with detailed knowledge of various imaging modalities such as X-ray, MRI, CT scans, and ultrasound examinations.
Education
Associate of Science - Medical Billing And Coding
United Education Institute
Tacoma, WA03-2025
Associate of Applied Science - Computer
Business Computer Technical School
Tukwila, WA06-2006
Associate of Science - General Science
American Samoa Community College
Pago Pago, AS05-1994
Skills
- Organization skills
- Time management
- Telephone skills
- Appointment scheduling
- Data inputting
- Administrative support
- Clerical support
- Typing speed
- Performance improvement
- Supply management
- Front desk operations
- Office supply inventory control
- Visitor and customer relations
- Continuous learning mindset
- Advanced CPT coding
- Medical office administration
- Procedural coding precision
- HIPAA compliance expertise
- Expert ICD-10 coding
- Certification exam preparation
- Software applications
- Program data review
- Coding monitoring
- ICD and CPT coding
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
Accomplishments
HIPAA certificate
CPR certificate
Languages
Samoan
Timeline
Receptionist
Voss Chiropractic
03.2025 - Current
Caregiver Attendant
PSAL
12.2023 - Current
Dispatcher Office Assistant and Truck Drivers
United Natural Foods, UNFI
10.2005 - 03.2019
Radiology Assistant
L.B.J Medical Hospital
11.1994 - 01.2004
Associate of Science - Medical Billing And Coding
United Education Institute
Associate of Applied Science - Computer
Business Computer Technical School
Associate of Science - General Science
American Samoa Community College