Nora Bryan
3467 SW Europe St,USA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
Orlando, FL
03.2023 - 08.2024
- Sorted and loaded packages in trucks in compliance with shipping guidelines.
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative/Cashier
Domino's Pizza CC
Orlando, FL
12.2021 - 02.2023
- Assisted in store-opening tasks, maintained inventory, and contributed to pizza preparation, demonstrating versatility and teamwork.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
IHOP
Orlando, FL
03.2022 - 11.2022
- Managed table orders promptly, handled payments efficiently and maintained a spotless lobby.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased customer satisfaction by implementing new hospitality strategies and streamlining service processes.
Cashier/Sales Associate
Panera Bread
Fort Lauderdale, FL
01.2020 - 05.2021
- Conducted end-of-day tasks, including packaging pastries, counting inventory, cleaning the store, restocking items, and assisting with curbside deliveries.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Phlebotomy - Phlebotomy
Indian River State College
Ft. Pierce, FLHigh School Diploma -
Jones High School
Orlando, FL05.2022
High school diploma - High school
Mcarthur High School
Hollywood, FL05.2020
Skills
- Packaging
- Cash Handling
- Cashiering
- Microsoft Word
- Food Preparation
- POS
- Kitchen Experience
- Sales
- Food Safety
- Serving Experience
- Load & Unload
- Warehouse Experience
- Restaurant Experience
- Customer service (5 years)
- Customer support (5 years)
- Data entry (4 years)
- Heavy lifting
- Team collaboration
- Warehouse safety
- Label reading
- Shipping and receiving
- Order picking
- Health and safety compliance
- Strong work ethic
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Sales expertise
- Sales and customer service
- Call center environment
Certification
Food Handler Certification
Timeline
Package Handler
FedEx Ground
03.2023 - 08.2024
Server
IHOP
03.2022 - 11.2022
Customer Service Representative/Cashier
Domino's Pizza CC
12.2021 - 02.2023
Cashier/Sales Associate
Panera Bread
01.2020 - 05.2021
Phlebotomy - Phlebotomy
Indian River State College
High School Diploma -
Jones High School
High school diploma - High school
Mcarthur High School