Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nora Burnosky

Traverse City,MI

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Marine Enthusiast Advisor

Hagerty
06.2024 - Current
  • Serve as a key point of contact for high-value marine clients in a specialized, niche team of eight members.
  • Nominated and selected as the team’s “Bar Raiser” to foster morale and ensure team cohesion.
  • Provide end-to-end client solutions, enhancing satisfaction and retention rates.

Automotive Enthusiast Advisor II

Hagerty
12.2021 - 06.2024
  • Achieved high-performance metrics, earning recognition in the “Winner’s Circle.”
  • Led training and coaching sessions as the Haggerty Drivers Club Specialist, boosting team sales and efficiency.
  • Contributed to underwriting operations, demonstrating cross-functional expertise.
  • Selected for call-back projects to optimize member service and satisfaction.

Social Media Engagement Specialist

SHEFIT
07.2021 - 11.2021
  • Enhanced customer engagement by strategizing and executing effective social media campaigns.
  • Managed content creation and moderated platforms to boost online presence and customer interaction.
  • Producing content for all our social media platforms

Production Coordinator Intern

XP Creates
01.2021 - 07.2021
  • Coordinated logistics for photoshoots, including talent management, transportation, and budgeting.
  • Assisted with photography and lighting setup, while producing content for social media and promotional materials.
  • Tracked project budgets and ensured adherence to financial guidelines.

Education

Bachelor of Science - Television and Digital Media Production

Ferris State University
Big Rapids, MI
08.2021

Skills

  • Client Relationship Management
  • Problem-Solving and Adaptability
  • Time management
  • Relationship building
  • Problem-solving
  • Compliance requirements
  • Customer service
  • Active listening
  • Product knowledge
  • Teamwork and collaboration
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Multitasking

Certification

  • Property and Casualty Insurance Licenses
  • Licensed in all 50 U.S. states.

Timeline

Marine Enthusiast Advisor

Hagerty
06.2024 - Current

Automotive Enthusiast Advisor II

Hagerty
12.2021 - 06.2024

Social Media Engagement Specialist

SHEFIT
07.2021 - 11.2021

Production Coordinator Intern

XP Creates
01.2021 - 07.2021

Bachelor of Science - Television and Digital Media Production

Ferris State University

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