Allison Volk
Summary
Dedicated and results-driven insurance professional with over a decade of experience in sales, member services, mentoring, and leadership support roles. Skilled in team development, customer relationship management, and cross-functional collaboration. Passionate about delivering exceptional service while driving operational excellence and team success.
Overview
12
12
years of professional experience
Work History
Automotive Enthusiast Advisor 3 (AEA3)
Hagerty Insurance
03.2022 - Current
- Progressed from AEA1 to AEA3 through strong performance in member services and internal collaboration.
- Assist new hires as a Supercharger Mentor, supporting onboarding, training on Hagerty systems and sales workflows. Assist the training team in developing educational materials to support onboarding and continued training.
- Act as a Team Lead Backup, providing real-time assistance to AEA's in the Help Space policy navigation, account issues, and system guidance.
- Collaborate with the underwriting department to assist with risk evaluation and policy issuance by green grabbing, reviewing policy holds, and identifying risk from workflow. Ensuring policy accuracy and member satisfaction.
- Develop and lead team meetings and group coaching sessions. Driving engagement and supporting continued education initiatives.
- Serve as a Team Bar Raiser, representing team feedback to senior leadership, contributing to operational discussions, and advocating for improvements in tools and processes.
Insurance Agent and Office Manager
Nationwide Insurance
01.2013 - 09.2021
- Sold and serviced a broad range of personal and commercial insurance products, consistently achieving high client retention rates.
- Managed daily office operations, including staff scheduling, compliance tracking, and operational reporting.
- Provided training and mentorship to junior agents, promoting professional growth and team effectiveness.
- Handled complex customer service inquiries and resolved escalations to ensure client satisfaction.
- Implemented new sales and marketing strategies that contributed to office revenue growth.
- Maintained compliance with state insurance regulations and company underwriting guidelines.
Education
Associate of Science -
Lorain County Community College
Elyria, OH05-2013
Skills
- Team Leadership & Coaching
- Mentorship
- Training and Development Support
- Cross-Functional Collaboration
- Underwriting Assistance
- Client Relationship Management
Timeline
Automotive Enthusiast Advisor 3 (AEA3)
Hagerty Insurance
03.2022 - Current
Insurance Agent and Office Manager
Nationwide Insurance
01.2013 - 09.2021
Associate of Science -
Lorain County Community College
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