Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Certification
Languages
Timeline
Generic

Nora Gonzales

Denver,CO

Summary

With over 40 years professional experience working in both technology and Customer Service environments. I have gained a vast knowledge through various management leadership experiences. I thrive in environments that allow me to solve problems creatively. Specializing in building strong, long lasting relationships both internally and externally. In addition, an established record and expertise in working with affluent clients. Leading by example and helping others to grow is important to me. Compassion for resolving issues and turning challenging situations into opportunities.

Diligent [Desired Position] with strong background in maintaining cleanliness and managing laundry services. Known for delivering spotless environments and efficiently handling laundry tasks. Demonstrated skills in time management and attention to detail.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Housekeeping and Laundry Attendant

Adaraliving
08.2023 - Current
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Responded to requests from patrons for linens and toiletries.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Inside Sales/Command Center/Administrative/Credits

Home Advisor/Angie's List
08.2006 - 10.2022
  • Earned leadership position, due to work ethics
  • Open and closed department
  • Generated 50% increase in revenue while maintaining leadership duties
  • Gained knowledge in all tasks in my department
  • Supervised 13 different teams for multiple offices
  • Created and revised spreadsheets for various data reports
  • Performed spot audits on service on service requests to ensure the highest level of quality
  • Drive communication between management, reps, and goals
  • Diversified and trained multiple tasks within the department
  • Maintained great communications with management and IT
  • Coached and trained Advisors on processes and service request guidelines to increase efficiency and performance
  • Conduct irate phone calls with clients
  • Delegated tasks to different team members
  • Encouraged and motivated new hires and team members
  • Able to multi-task by completing projects along with day to day operational tasks
  • Evaluate pipelines across all lines of business to ensure latency is managed to positively impact the customer experience
  • Ensure service request quality through the HCC supervisor override process
  • Manage consumer satisfaction surveys submitted on site via online

Education

Certificate - Medical Assistant

Heritage College
Lakewood, CO
01.2004

High School Diploma -

Standley Lake High School
Westminster, CO
01.1980

Skills

  • Excel
  • Word
  • Power Point
  • Cold Calling
  • Salesforce
  • Data Entry
  • Sales
  • Account Management
  • CRM
  • Inventory Management
  • MS Office
  • Receptionist
  • Business Development
  • Forecasting
  • Lead Generation
  • Data Collection
  • Inside Sales
  • Chemical handling
  • Mopping and sweeping
  • Laundry expertise
  • Room inspections

Awards

  • Home Advisor/Angie's List Integrity Award
  • Best Customer Service Award
  • MVP Award
  • Rating and Reviews Score Award
  • Ownership Award
  • Best Attitude Award
  • Customers Choice Award
  • Service with a heart Award

Accomplishments

  • Cleaned an average of 30 rooms per day.

Certification

  • Occupational Safety and Health Administration (OSHA) 10-Hour General Industry Training - OSHA Training Institute Education Centers.

Languages

English
Professional Working

Timeline

Housekeeping and Laundry Attendant

Adaraliving
08.2023 - Current

Inside Sales/Command Center/Administrative/Credits

Home Advisor/Angie's List
08.2006 - 10.2022

High School Diploma -

Standley Lake High School

Certificate - Medical Assistant

Heritage College

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Nora Gonzales