Nora Kozuszek
Vernon
Summary
Dedicated Customer Service Professional and Direct Support Caregiver experienced in operating cash registers, stocking merchandise, and delivering personalized care to individuals with disabilities. Achieved positive outcomes through strong organizational skills, proactive teamwork, and compassionate support in daily living activities. Focused on fostering independence and enhancing quality of life for clients.
Overview
12
12
years of professional experience
Work History
Cashier/customer service
Casey’s
Altamont
03.2021 - 05.2023
- Provided excellent customer service by addressing inquiries and resolving issues.
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer and handled cash management tasks.
- Enforced company policies regarding payments and returns consistently.
- Assisted in training new cashiers on procedures and systems.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves and organized merchandise to enhance store appearance.
- Performed other duties as assigned by management.
Machine Operator
Kingery Printing
Effingham
01.2017 - 02.2021
- Operated printing machines, ensuring proper setup and functionality.
- Monitored print quality, making adjustments as needed during production runs.
- Conducted routine maintenance on machinery to prevent breakdowns and ensure efficiency.
- Troubleshot minor equipment issues, coordinating with maintenance for complex repairs.
- Collaborated with team members to optimize workflow and meet production deadlines.
- Assisted in training new operators on equipment usage and safety protocols.
- Maintained inventory of supplies, ensuring availability for uninterrupted operations.
- Followed safety guidelines to promote a secure working environment for all staff.
Machine Operator
Vanseal
Vandalia
11.2015 - 01.2017
- Operated printing machines, ensuring proper setup and functionality.
- Monitored print quality, making adjustments as needed during production runs.
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
- Conducted routine maintenance on machinery to prevent breakdowns and ensure efficiency.
- Troubleshot minor equipment issues, coordinating with maintenance for complex repairs.
- Followed safety guidelines to promote a secure working environment for all staff.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Comply with company policies regarding quality control procedures.
Direct Support Caregiver
Bryan manor
Centralia
09.2011 - 06.2016
- Provided daily personal care to residents, ensuring comfort and dignity.
- Assisted residents with mobility, promoting independence and safety in activities.
- Maintained a safe environment for the clients by monitoring their whereabouts at all times.
- Responded promptly to emergency situations and provided first aid when necessary.
- Documented resident progress and care activities in compliance with policies.
- Developed and maintained positive relationships with residents and families.
- Collaborated with healthcare professionals to address residents' needs effectively.
- Trained new staff on caregiving techniques and safety protocols at Bryan Manor.
- Encouraged socialization among peers through group activities.
- Supervised visits between children and parents while providing guidance if needed.
Education
Centralia High School
Centralia , IlSkills
- Cash handling
- Transaction processing
- Point of sale systems
- Customer service
- Attention to detail
- Time management
- Safety compliance
- Patient documentation
Timeline
Cashier/customer service
Casey’s
03.2021 - 05.2023
Machine Operator
Kingery Printing
01.2017 - 02.2021
Machine Operator
Vanseal
11.2015 - 01.2017
Direct Support Caregiver
Bryan manor
09.2011 - 06.2016
Centralia High School