Nora Martin
ADOT
Payson,AZ
2027
years of professional experience
Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with a flexible approach to dynamic environments. Reliable and results-driven, fostering a collaborative atmosphere to consistently meet and exceed expectations. Over 19 years of Motor Vehicle Title and Registration experience.
Experienced Lead Customer Service Representative with strong knowledge of state title regulations, regulatory compliance, and conflict resolution. Skilled in customer service, data entry, and order processing, with a proven ability to resolve title discrepancies and maintain accurate records.
Work History
Lead Customer Service Representative
19 Years 6 Months- Guided customers through licensing, title, and registration requirements using agency systems and procedures.
- Reviewed transactions for accuracy, minimizing processing errors in customer service requests.
- Coordinated daily service priorities to maintain smooth front-line operations and response times.
- Reinforced policy changes and best practices to enhance team consistency during routine operations.
- Verified customer and vehicle information to resolve title discrepancies before submission.
- Prepared title packages, assignments, and supporting documentation for timely processing.
- Proactively researched and resolved potential title discrepancies to ensure accurate submissions.
Cafeteria Manager
- Supervised cafeteria operations, ensuring compliant meal service, sanitation, and student safety standards.
- Coordinated food preparation, portion control, and tray line workflow for efficient daily service.
- Monitored inventory, ordering, and stock rotation to maintain sufficient supplies and reduce waste.
- Trained food service staff on safe handling, cleaning procedures, and customer service expectations.
Education
Graduate Certificate - Word Processing
Skills
State title regulations
Lien and ELT management
Fraudulent Title document certification
Regulatory compliance
Data entry
Order processing
Customer account management
POS systems and ordering platforms
Computer skills
Conflict resolution
Client relations
Customer service
Timeline
Lead Customer Service Representative
ADOT
04.2007 - CurrentRead More
Cafeteria Manager
Payson Unified School District
2004 - 2006Read More
Lamson College
Graduate Certificate from Word Processing
Read More