NORA MARTINEZ
Jurupa Valley,USA
Summary
Experienced in Returns Processing with a strong history of ensuring customer satisfaction and resolving return issues. Brings strong problem-solving skills, knowledge of logistics management, and ability to work effectively under pressure. Demonstrates the ability to make impactful contributions to workflow improvement, resulting in enhanced operational efficiency and customer service quality.
Overview
9
9
years of professional experience
Work History
Returns Processor
Amazon Warehouse
Mira Loma
02.2022 - Current
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately
- Problem solve
- I try to fix and correct item that don't match
- With loose item we try to re-add them back to the site
- Audits I double check processors work to check that's correct if the item wasn't a match I add them to the quip
- End of line
- I scan all totes put them where they have to go
- I send items to the dock doors
- PIT
- I unload the truck trailers
- Refurb/Warehouse
- I try to save the item as best as I can to make it re-sellable
- PG
- I help the Process Assistant on the floor help others if they need help
- Waterspider role I make sure that every processor has work
- I change the carts I help the end of line by breaking down boxes and taking the pallets to the trailers
- Learning Ambassador
- I train the new hires on there day 1, day 2, day 3
- I also train the transfers from other sites
- I have trained Area Managers and Safety to process
- I train associates on different roles
- I have trained Area Managers that have been on the away team
Security Guard
Hawk-I
Lake Forest
01.2019 - 10.2021
Caregiver
Rowntree Gardens
Anaheim
03.2016 - 11.2018
Education
College - Medical Assisting
Everest Community College
Anaheim, CASkills
- Problem solving
- Auditing
- End of Line
- Waterspider
- PIT
- Microsoft Office
- Teamwork
- Calm and Professional Under Pressure
- High-energy attitude
- Computer Skills
Timeline
Returns Processor
Amazon Warehouse
02.2022 - Current
Security Guard
Hawk-I
01.2019 - 10.2021
Caregiver
Rowntree Gardens
03.2016 - 11.2018
College - Medical Assisting
Everest Community College