Summary
Overview
Work History
Skills
Languages
Timeline
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Nora Melgar

Damascus,MD

Summary

Dynamic Shift Manager with a proven track record at Cafe Rio, adept in decision-making and customer service focus. Enhanced team performance and customer loyalty through effective training and positive engagement. Skilled in workplace safety and handling customer complaints, fostering a motivating and efficient work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Shift Manager

Cafe Rio
03.2020 - Current
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Sales Associate

Crest Cleaners, Germantown Store
06.2014 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Skills

  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Staff Motivation
  • Handling Customer Complaints

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

Cafe Rio
03.2020 - Current

Sales Associate

Crest Cleaners, Germantown Store
06.2014 - Current
Nora Melgar