Job Search Status
Open to workDesired start date: Immediately
Open To Work
NORA MOHAN
St Louis,MO
Work Preference
Summary
Dedicated professional with strong problem-solving and communication skills. Proven ability to enhance customer satisfaction and retention through effective conflict resolution and organizational strategies.
Overview
2
2
years of professional experience
Work History
AT&T Saves Agent
CONVERGYS
Arnold, MO
09.2009 - 08.2010
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted in troubleshooting technical problems for customers, enhancing user experience.
- Documented customer interactions in CRM system, maintaining accurate records for follow-up.
- Collaborated with team members to streamline support processes and improve efficiency.
- Developed initiatives aimed at improving customer retention rates and satisfaction.
- Engaged with customers to address concerns and enhance service satisfaction, reducing cancellation rates.
Outbound Call Center Agent
Strategic Fundraising Inc.
Springfield, MO
01.2009 - 09.2009
- Conducted outbound calls to engage potential donors and promote fundraising initiatives.
- Maintained accurate records of interactions using CRM software to ensure data integrity.
- Collaborated with team members to refine communication strategies for improved outreach effectiveness.
- Trained new agents on call scripts and best practices to enhance overall performance.
- Conducted outreach to former donors to encourage renewed financial support for ongoing initiatives.
- Conducted outreach calls to cultivate relationships with new donors and enhance fundraising efforts.
Education
High School Diploma -
Forest Park Community College
St Louis, MO12-2008
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Organizational skills
- Critical thinking
- Conflict resolution
- Polite communication skills
Timeline
AT&T Saves Agent
CONVERGYS
09.2009 - 08.2010
Outbound Call Center Agent
Strategic Fundraising Inc.
01.2009 - 09.2009
High School Diploma -
Forest Park Community College