Nora Nelson
Lakeland
Summary
Organized and passionate aspiring kava tender looking to work in a fun, fast paced and sober environment!
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Chase Bank
Lake Mary
06.2024 - 03.2026
- Assisted customers with account inquiries and transactions.
- Resolved customer issues through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the system.
Team Leader/Sales agent
Concentrix
Lake Mary
01.2019 - 06.2024
- Led daily team operations to ensure efficient workflow and adherence to policies.
- Conducted training sessions for new team members on systems and procedures.
- Managed scheduling and resource allocation to optimize team performance.
- Developed strong client relationships through effective communication and follow-up.
- Collaborated with team members to create tailored sales presentations for clients.
Bartender
Golden Ray’s Tavern
Dundee
09.2018 - 01.2019
- Mixed cocktails and beverages according to standard recipes.
- Provided excellent customer service in a fast-paced environment.
- Managed bar inventory and restocked supplies as needed.
Bartender
Lake wales moose lodge
Lake Wales
07.2018 - 01.2019
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL 08.2012 - 12.2014
Skills
- Cocktail mixing
- Bar inventory management
- POS system operation
- Beverage preparation
- Customer service
Timeline
Customer Service Representative
Chase Bank
06.2024 - 03.2026
Team Leader/Sales agent
Concentrix
01.2019 - 06.2024
Bartender
Golden Ray’s Tavern
09.2018 - 01.2019
Bartender
Lake wales moose lodge
07.2018 - 01.2019
Bachelor of Arts - Psychology
University of South Florida
08.2012 - 12.2014