Overview
Work History
Education
Skills
Timeline
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Nora Owusu Ansah

Durham,NC

Overview

11
11
years of professional experience

Work History

Intake Specialist

UNC Health Care
Chapel Hill, NC
03.2025 - Current
  • Updated patient information on computer system to maintain billing accuracy.
  • Maintained accurate and up-to-date records of patients' interactions and services provided.
  • Assisted with the preparation of reports and presentations on intake activities and patients' demographics.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained a positive attitude and effectively de-escalated clients during patient situations.

Patient Registration Representative

WakeMed Health
Cary, NC
10.2024 - 03.2025
  • Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
  • Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
  • Managed high volume of incoming calls while maintaining professional demeanor.
  • Provided assistance to nursing staff during peak times at front desk area.
  • Processed payments for services rendered in a timely manner.
  • Greeted patients and answered questions regarding registration process.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Verified insurance eligibility through online portals or by phone calls.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.

Certified Nursing Assistant

UNC Health Care
Chapel Hill, NC
06.2024 - 10.2024
  • Provided emotional support to family members regarding end-of-life decisions.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Reported changes in patient condition to registered nurse or physician.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

Intake Specialist

UNC Health Care
Hillsborough, NC
06.2021 - 06.2024
  • Maintained a positive attitude and effectively de-escalated clients during patient situations.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Updated patient information on computer system to maintain billing accuracy.
  • Assisted with the preparation of reports and presentations on intake activities and patient demographics.
  • Managed confidential patient data in compliance with HIPAA, and other relevant regulations.

Non-Credential Medical Assistant

UNC Health Care
Chapel Hill, NC
01.2021 - 05.2021
  • Organized patient charts before each day's clinic sessions began.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.

Housekeeper

UNC Health Care
Chapel Hill, NC
08.2016 - 08.2020
  • Followed safety procedures when handling hazardous materials.
  • Sanitized all areas of the hospital lobby and public restrooms.
  • Emptied trash receptacles throughout the hospital.
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.

Cashier

Walmart
Durham, NC
03.2014 - 08.2016
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Other - Nursing Assistant

Durham Tech Community College
Durham, NC
05-2023

Other - Medical Clinical Assistant

Miller-Motte Technical College
NC
11-2019

High School Diploma -

Hillside High School
Durham, NC
06-2012

Skills

  • Team collaboration
  • Attention to detail
  • Problem solving
  • Heart saver first aid CPR AED (first aid CPR AED)
  • Effective communication
  • Teamwork and collaboration
  • Patient scheduling
  • Self-motivation
  • Compassionate communication
  • Critical thinking skills

Timeline

Intake Specialist

UNC Health Care
03.2025 - Current

Patient Registration Representative

WakeMed Health
10.2024 - 03.2025

Certified Nursing Assistant

UNC Health Care
06.2024 - 10.2024

Intake Specialist

UNC Health Care
06.2021 - 06.2024

Non-Credential Medical Assistant

UNC Health Care
01.2021 - 05.2021

Housekeeper

UNC Health Care
08.2016 - 08.2020

Cashier

Walmart
03.2014 - 08.2016

Other - Nursing Assistant

Durham Tech Community College

Other - Medical Clinical Assistant

Miller-Motte Technical College

High School Diploma -

Hillside High School

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Nora Owusu Ansah