Nora Owusu Ansah
Durham,NC
Overview
11
11
years of professional experience
Work History
Intake Specialist
UNC Health Care
Chapel Hill, NC
03.2025 - Current
- Updated patient information on computer system to maintain billing accuracy.
- Maintained accurate and up-to-date records of patients' interactions and services provided.
- Assisted with the preparation of reports and presentations on intake activities and patients' demographics.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained a positive attitude and effectively de-escalated clients during patient situations.
Patient Registration Representative
WakeMed Health
Cary, NC
10.2024 - 03.2025
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Provided assistance to nursing staff during peak times at front desk area.
- Processed payments for services rendered in a timely manner.
- Greeted patients and answered questions regarding registration process.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
Certified Nursing Assistant
UNC Health Care
Chapel Hill, NC
06.2024 - 10.2024
- Provided emotional support to family members regarding end-of-life decisions.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Reported changes in patient condition to registered nurse or physician.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Intake Specialist
UNC Health Care
Hillsborough, NC
06.2021 - 06.2024
- Maintained a positive attitude and effectively de-escalated clients during patient situations.
- Processed paperwork, obtained billing forms and secured confidential information.
- Updated patient information on computer system to maintain billing accuracy.
- Assisted with the preparation of reports and presentations on intake activities and patient demographics.
- Managed confidential patient data in compliance with HIPAA, and other relevant regulations.
Non-Credential Medical Assistant
UNC Health Care
Chapel Hill, NC
01.2021 - 05.2021
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
Housekeeper
UNC Health Care
Chapel Hill, NC
08.2016 - 08.2020
- Followed safety procedures when handling hazardous materials.
- Sanitized all areas of the hospital lobby and public restrooms.
- Emptied trash receptacles throughout the hospital.
- Ensured that all health standards were met during cleaning operations.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Cashier
Walmart
Durham, NC
03.2014 - 08.2016
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Other - Nursing Assistant
Durham Tech Community College
Durham, NC05-2023
Other - Medical Clinical Assistant
Miller-Motte Technical College
NC11-2019
High School Diploma -
Hillside High School
Durham, NC06-2012
Skills
- Team collaboration
- Attention to detail
- Problem solving
- Heart saver first aid CPR AED (first aid CPR AED)
- Effective communication
- Teamwork and collaboration
- Patient scheduling
- Self-motivation
- Compassionate communication
- Critical thinking skills
Timeline
Intake Specialist
UNC Health Care
03.2025 - Current
Patient Registration Representative
WakeMed Health
10.2024 - 03.2025
Certified Nursing Assistant
UNC Health Care
06.2024 - 10.2024
Intake Specialist
UNC Health Care
06.2021 - 06.2024
Non-Credential Medical Assistant
UNC Health Care
01.2021 - 05.2021
Housekeeper
UNC Health Care
08.2016 - 08.2020
Cashier
Walmart
03.2014 - 08.2016
Other - Nursing Assistant
Durham Tech Community College
Other - Medical Clinical Assistant
Miller-Motte Technical College
High School Diploma -
Hillside High School