Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Volunteer

Trilby Gillum

Kansas City,MO

Summary

Talented Intake Specialist offering 10 plus years of experience in conducting intake interviews and with Customer Services being my main goal by summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Intake Specialist

Live Ops
Scottsdale, AZ
03.2010 - 10.2020
  • Interview and investigate applicants for annuities assistance to gather information pertinent to their applications
  • Interview benefits recipients at specified intervals to certify their eligibility
  • Initiate procedures to grant, modify, deny, or terminate annuities, or refer applicants to other agencies for assistance
  • Interpret and explain information such as eligibility requirements, application details, applicants' legal rights
  • Answer applicants' questions about benefits and claim procedures
  • Prepare applications and forms for applicants
  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services
  • May handle and resolve general complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Received several promotions within a 3-year period Related occupations

Customer Service Administrator

LiveOps
Scottsdale, AZ
09.2013 - 07.2016
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Interpret and communicate work procedures and company policies to staff
  • Coordinate activities with other supervisory personnel or with other work units or departments
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work

Education

No Degree - Peer Specialist

Missouri Credentialing Board
Jefferson City, MO
03.2025 - 03.2025

Some College (No Degree) - Applied Psychology

University Of Missouri Kansas City
Kansas City, MO

Some College (No Degree) - Hospitality Administration and Management

University Of Phoenix
Marietta, GA

Skills

  • Client representation and advocacy
  • Communication skills
  • Team collaboration
  • Mental health awareness and support
  • Microsoft Office proficiency
  • Conflict resolution strategies
  • Emotional support techniques
  • Professional demeanor
  • Coping strategies
  • Schedule management skills
  • Leadership abilities
  • Effective interaction and collaboration
  • Multicultural sensitivity
  • Peer support ethics
  • Written communication proficiency

Affiliations

  • volunteer for KC Tenant Association assisting tenants in the Kansas City Missouri area with issues such as unhealthy living conditions to Illegal evictions , homelessness , hunger , legal resources , and referrals .

Certification

  • Peer Specialist, Missouri Credentialing Board - March 2025 -March 2025

Timeline

No Degree - Peer Specialist

Missouri Credentialing Board
03.2025 - 03.2025

Customer Service Administrator

LiveOps
09.2013 - 07.2016

Intake Specialist

Live Ops
03.2010 - 10.2020

Some College (No Degree) - Applied Psychology

University Of Missouri Kansas City

Some College (No Degree) - Hospitality Administration and Management

University Of Phoenix

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Trilby Gillum