Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Justin Nalls

Medon,TN

Summary

Experienced remote Customer Associate with over two years of expertise in delivering exceptional service and creating a welcoming environment for customers. Proven track record of exceeding expectations through effective communication and problem-solving skills. Committed to fostering positive customer relationships and enhancing overall satisfaction. Ready to contribute expertise in a dynamic team setting while pursuing professional growth.

Overview

7
7
years of professional experience

Work History

Working From Home

Live Ops
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Associate

Duke Energy/ Transworld Systems Incorporated
12.2019 - 01.2023
  • Worked From Home as temp for Paramount Staffing then got hired on working full time for Convergent Outsourcing LLC then there was company change to Transworld Systems Incorporated took over but hole time was working for Duke Energy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Engle

Abc Technologies, Inc.
07.2019 - 07.2021
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • We also ran the machine parts through different machines.

Warehouse Worker

Elwood Staffing Thomas& Comp
04.2019 - 06.2019
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Also this is a temp company that is that I was working for while I was looking for a job.

Picking, Packing And Sorting

Gap Fulfillment Center / Gap Inc
06.2018 - 04.2019
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Efficiently prepared product packages based on shipment needs, packing necessities and customer requests.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Removed items from shelves or storage bins and scanned tags.
  • Checked inventory and selected products from specific locations based upon availability.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • This is the first job I officially tried it was quite the experience very wonderful and fulfilling.

Education

High School Diploma -

Gallatin High School
12.2015

Skills

  • Comprehensive call notes
  • Conflict resolution expertise
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Document and Records Management
  • Live chat communication
  • Billing adjustments
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Additional Information

I do appreciate you looking at my resume please do have blessed life.

Languages

English
Native or Bilingual

Timeline

Working From Home

Live Ops
01.2023 - Current

Customer Service Associate

Duke Energy/ Transworld Systems Incorporated
12.2019 - 01.2023

Engle

Abc Technologies, Inc.
07.2019 - 07.2021

Warehouse Worker

Elwood Staffing Thomas& Comp
04.2019 - 06.2019

Picking, Packing And Sorting

Gap Fulfillment Center / Gap Inc
06.2018 - 04.2019

High School Diploma -

Gallatin High School

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