Nora Quiroz
Westminster,CO
Summary
Client Services Manager with 6+ years of experience supporting clients, coordinating teams, and improving day-to-day operations. Experienced in managing client relationships, resolving concerns, coordinating schedules, tracking client needs, and creating processes that help teams work more efficiently. Strong communicator who is organized, dependable, and comfortable working across teams to solve problems and improve the client experience.
Overview
7
7
years of professional experience
Work History
Supervisor of Client Services
Oliver Behavioral Consultants
03.2025 - Current
- Act as the liaison between Client Services and leadership, ensuring effective communication and alignment with organizational goals.
- Oversee onboarding, training, and professional development initiatives to ensure team competency and growth opportunities.
- Managed and allocated resources to optimize staffing levels and enhance operational efficiency.
- Implemented and tracked key performance indicators (KPIs) to monitor team and individual progress, aligning with company policies and objectives.
- Conducted regular feedback sessions with Client Services team to enhance performance and promote collaboration.
- Developed and updated Standard Operating Procedures (SOPs) to ensure consistency and compliance in Client Services processes.
Client Services Team Member
Oliver Behavioral Consultants
01.2022 - 03.2025
- Greeted patients upon arrival at the clinic
- Delivered customer service to clients by managing phone calls, emails, and faxes
- Coordinated patient scheduling for occupational, speech therapy, and mental health services, optimizing appointment adjustments
- Trained front desk staff on clinic procedures
- Assisted in training front desk staff on procedures
- Complete daily/ weekly reports and assist with taking in payments
- Handled multiple tasks effectively in a fast-paced environment
Scholar Success Program Peer Advocate
Metropolitan State University of Denver
05.2019 - 12.2021
- Coached and advised Scholars on academic and personal development, resulting in enhanced individual growth and success.
- Guided students in navigating college resources, improving their engagement with support services for a better academic experience. become familiar with college resources; guided students to relevant resources and support services
- Informed students, faculty, and staff about Scholar Success Program requirements and activities, while ensuring clear communication and understanding.
- Coordinated social activities and team-building events each semester, enhancing community engagement among participants
- Organized team-building events each semester to strengthen relationships among program participants.
Behavior Technician
Oliver Behavioral Consultants
06.2020 - 08.2021
- Implemented behavioral plans for children on the autism spectrum while collecting and monitoring data to ensure confidentiality and inform adjustments
- Followed behavior reduction protocols to effectively support children with autism in achieving behavioral goals
- Collected and recorded client behavior data to enhance accuracy of treatment plans and support tailored interventions
- Executed behavior reduction and skill acquisition protocols
- Collaborate with Occupational Therapists and Speech Pathologists to ensure continuity of client care
- Communicated client progress to clients, parents, and caregivers, fostering collaboration and support
- Assisted behavior analysts and assistant behavior analysts in conducting behavior reduction assessments and skills acquisition
Education
Bachelor of Science - Civil Engineering
University of Denver
Denver, CO09-2026
Skills
- Project Coordination
- Scheduling & Organization
- Data management
- Quality Assurance
- Report generation
- Process Improvement
- Documentation
- Microsoft Excel & Office
- Team collaboration
- Task management
- Problem Solving
- Staff Development
Timeline
Supervisor of Client Services
Oliver Behavioral Consultants
03.2025 - Current
Client Services Team Member
Oliver Behavioral Consultants
01.2022 - 03.2025
Behavior Technician
Oliver Behavioral Consultants
06.2020 - 08.2021
Scholar Success Program Peer Advocate
Metropolitan State University of Denver
05.2019 - 12.2021
Bachelor of Science - Civil Engineering
University of Denver