Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nora Saldana

Kissimmee,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Associate

Elevance Health
Altamonte Springs, FL
05.2024 - Current
  • Responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy mail-order prescriptions.
  • Interacts with patients, subscribers, providers, and co-pay assistance programs to maintain a positive experience and to ensure customer requests are handled and resolved appropriately and in a timely manner.
  • Outbound/Inbound communication: service requests from customers for prescription deliveries.

Registered Certified Pharmacy Technician

Walgreens
Orlando, FL
01.2023 - 02.2024
  • Completing patient comprehensive medication reviews
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Prepared prescription transfers to other pharmacies.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Education

Some College (No Degree) - Health Information Technology

Plaza College
118-35 Queens Blvd Forest Hills NY 11375

Skills

  • Goal oriented
  • Customer data confidentiality
  • Problem resolution
  • Positive Language Use
  • Phone etiquette
  • Work prioritization
  • Problem-solving
  • Attention to detail
  • Transaction processing
  • Understanding customer needs
  • High-energy attitude
  • Trained in Salesforce
  • Active listening
  • Calm and professional under pressure
  • Effective communication
  • Professionalism
  • Customer service excellence
  • Teamwork
  • Multitasking
  • Social media
  • Active learning
  • Complaint handling

Certification

  • Registered Pharmacy Technician License

Timeline

Pharmacy Customer Associate

Elevance Health
05.2024 - Current

Registered Certified Pharmacy Technician

Walgreens
01.2023 - 02.2024

Some College (No Degree) - Health Information Technology

Plaza College

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Nora Saldana