Nora Short
Indianapolis,IN
Summary
Resourceful Supervisor trained in resolution of critical issues with a successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of resolving critical issues within a time-sensitive environment.
Overview
12
12
years of professional experience
Work History
Supervisor
AMC Theatres
Indianapolis, IN
02.2024 - Current
- Assisted Food & Beverage Manager with weekly and monthly inventory, merchandise, and execution of current movie promotions
- Managed crew contests to drive associate engagement, to help grow better practices, and develop leadership within the staff
- Worked with management to create prep lists schedules for completion for better efficiency
- Ensured all training binders were updated, created training videos and back bar training program to drive performance and to maximize profit & revenue
Team Lead
Reliant Capital Solutions
Indianapolis, Indiana
11.2023 - Current
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Coached and developed existing representatives
- Monitored live calls and chats to do troubleshooting and problem solving
- Called borrower's to assist with payment, consolidation, or rehabilitation or defaulted student loans
Crew Lead
AMC Theatres
Indianapolis, Indiana
10.2023 - 02.2024
- Provided guidance and support to team members in order to ensure successful completion of tasks including additional cleaning and organizing.
- Created opportunities for crew to compete for prizes that also helped improve sales for promotional items and improved or FBPP
- Worked with staff to ensure they were staying focused on guests first
- Interacted with guests to check on the quality of their experience
Team Lead
Transworld Systems Inc.
Indianapolis, Indiana
07.2021 - 12.2023
- Assisted management with monitoring team chat for problem resolution
- Coaching and developing new and existing representatives
- Train new hires to operate systems, client specifics, and compliance guidelines
- Call consumer's and collect debts
- Achieved performance standards each month while also assisting managers with 10-15 representatives including weekly training
Crew Member
AMC Theatres
Indianapolis, Indiana
03.2023 - 10.2023
- Demonstrated AMC's core values: friendly, quick, and clean
Team Lead
Premiere Credit of North America LLC
Indianapolis, Indiana
08.2012 - 07.2021
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Managed two teams that consisted of 3-7 people each and covering differing types of clients
- Created dialers and manual queues for representatives daily using automate system
- Worked with client services and IT to automate processes to increase efficiency
- Improved performance over 150 percent and finished number 1 on client scorecard with only 5 representatives
Education
GED -
Southport High School
Indianapolis, INSkills
- Operations Management
- Process Improvement
- Staff Management
- Training and performance management
- Data Analysis/ Financial Analysis
- Associate Engagement
Nora Short
Norine Short
1620 Minocqua Street
Indianapolis IN, 46203
Timeline
Supervisor
AMC Theatres
02.2024 - Current
Team Lead
Reliant Capital Solutions
11.2023 - Current
Crew Lead
AMC Theatres
10.2023 - 02.2024
Crew Member
AMC Theatres
03.2023 - 10.2023
Team Lead
Transworld Systems Inc.
07.2021 - 12.2023
Team Lead
Premiere Credit of North America LLC
08.2012 - 07.2021
GED -
Southport High School