Overview
Work History
Education
ADDITIONAL INFORMATION
Timeline
Generic

Nora Tierney

Austin,Texas

Overview

13
13
years of professional experience

Work History

CUSTOMER SUPPORT REPRESENTATIVE

Summit k12
06.2023 - 12.2024
  • Delivered exceptional customer support via email, phone calls, and video calls, addressing inquiries, troubleshooting issues, and resolving concerns
  • Actively reported product bugs to the development team and followed up with customers to ensure timely resolution and satisfaction
  • Created and maintained customer-facing articles and internal standard operating procedures (SOPs) to streamline support processes and enhance team efficiency
  • Supported new customers during the onboarding process, guiding them through product features and best practices to ensure a smooth transition and successful usage
  • Collaborated with cross-functional teams to identify recurring customer issues and provided valuable feedback to improve product quality and service delivery

CLASSROOM TEACHER

Edgewood ISD
07.2021 - 07.2022
  • Managed21 learners daily to ensure productivity and raise test scores by ten percent
  • Analyzed, collected, and input data efficiently using both formal and informal assessments
  • Collaborated with parents and colleagues to ensure operations of school ran smoothly and goals were met
  • Created, executed, and adjusted long term plans in order to meet goals of school and learners

ENGLISH TEACHER

EF Online Teaching Services
07.2017 - 12.2020
  • Planned dynamic lessons to increase student comprehension of books and literary concepts
  • Administered assessments and standardized tests to evaluate student progress
  • Identified, selected and modified instructional resources to meet needs of each individual student
  • Developed and taught ESL curriculum to improve students English proficiency by an average of three levels

ENGLISH TEACHER

Servicio Nacional De Aprendizaje
07.2015 - 08.2016
  • Effectively improvised solutions to unforeseen problems in order to meet the needs of the school and learners
  • Developed positive relationships with clients through conferences and phone calls to ensure client satisfaction
  • Communicated with up to150 people a day to assist with needs and concerns
  • Managed multiple projects simultaneously

MANAGER

Batik Asian Cuisine And Dumpling Bar
09.2011 - 05.2015
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members

Education

Bachelor of Arts - Government And Politics

University of Maryland - College Park
College Park, MD
12.2014

ADDITIONAL INFORMATION

  • Familiarity with various social media platforms.
  • Microsoft office programs
  • Spanish fluency (reading, writing, speaking, listening)

Timeline

CUSTOMER SUPPORT REPRESENTATIVE

Summit k12
06.2023 - 12.2024

CLASSROOM TEACHER

Edgewood ISD
07.2021 - 07.2022

ENGLISH TEACHER

EF Online Teaching Services
07.2017 - 12.2020

ENGLISH TEACHER

Servicio Nacional De Aprendizaje
07.2015 - 08.2016

MANAGER

Batik Asian Cuisine And Dumpling Bar
09.2011 - 05.2015

Bachelor of Arts - Government And Politics

University of Maryland - College Park

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Nora Tierney