Elnora Underwood
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Mail Handler
UNITED STATES POSTAL SERVICE (USPS - Full Time)
05.2020 - Current
- Process mail, Sort mail to be delivered to the correct departments, Unload trailers to distribute mail from the dock, process mail by the correct zip code to be shipped to the correct location. Assign and close plaque cards.
- Forklift driver
- Tractor Drivec
- Team Lead
Commissary Manager/Department of Corrections
CBM Premier
08.2022 - 11.2023
- Monitored competitor activity to stay informed on industry trends and adjust pricing or marketing strategies as needed.
- Updated store layout regularly to keep merchandise fresh and enticing for shoppers while maximizing space utilization.
- Negotiated favorable contracts with suppliers, resulting in improved product quality and lower costs.
- Introduced new products into the commissary mix by researching market trends and identifying items aligned with customer preferences.
Recertification Coordinator
IAHCSMM
05.2011 - 07.2021
- Assist examines with getting their books prepared for testing, Manage/checks/credit cards, Consult IAHCSMM regarding examination process and qualifications
- Make sure all certifications are up to date
- Make sure every individual in sterile processing is certified.
- Make sure all applications and applications are accurate with testing sites.
Assistant Manager
Cricket Wireless
01.2010 - 01.2014
- Target sales achievement merchandising/promotional activities, Managed/Cash Handling, Reconciliations & Deposit, Customer Satisfaction measured by Survey/Store Safety/Security
Exam Specialist
National Restaurant Association
01.1999 - 01.2008
- Client Management, Customer Service Relation & Research, Accurately & Effectively scored examination information, Consult NRA Applicants concerning examination process & qualifications
Customer Service Representative
Bank One, Record Management
01.1998 - 01.1999
- Established & Maintained File System for Bank documents & Records, Provided ongoing support for Bank Filing & Management Request
Education
High School Diploma -
pivot point school of cosmetology
certificate -
Harold Washington College
01.1997
Skills
- Marketing (Less than 1 year)
- Telecommunications (10 years)
- Time management (2 years)
- Records management
- Clerical experience
- Employee orientation
- Medical records
- Filing
- Office manager experience
- Computer literacy
- Customer service
- Microsoft Outlook
- Human Resources
- Payroll
- Event Planning
- Accounts Receivable
Assessments
Customer service, Familiar, 09/01/21
Timeline
Commissary Manager/Department of Corrections
CBM Premier
08.2022 - 11.2023
Mail Handler
UNITED STATES POSTAL SERVICE (USPS - Full Time)
05.2020 - Current
Recertification Coordinator
IAHCSMM
05.2011 - 07.2021
Assistant Manager
Cricket Wireless
01.2010 - 01.2014
Exam Specialist
National Restaurant Association
01.1999 - 01.2008
Customer Service Representative
Bank One, Record Management
01.1998 - 01.1999
High School Diploma -
pivot point school of cosmetology
certificate -
Harold Washington College
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