Nora Wallace
Cleveland
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
24
24
years of professional experience
Work History
Counter/Catering Assistant
Gallucci's Italian Foods
08.2021 - 02.2024
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Assisted catering department with customer orders - order prep, packing and final delivery.
- Stocking of store shelves with merchandise relevant to the bakery.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
Co-Manager/Pastry Finisher/Front Counter Clerk
Mazzone Bakery
04.2016 - 04.2021
- Improved marketing to attract new customers and promote business.
- Supported pastry chef with preparation of doughs, fillings, and icings for various baked goods.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Packaged finished products for sale.
- Maintained product freshness by properly labeling items with dates and rotating stock as needed.
- Managed display cases to verify freshness and attractiveness of products.
- Followed food safety standards when handling ingredients.
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
Officer Manager/Junior Bookkeeper
Royster Maintenance
05.2000 - 01.2015
- Gathered, organized and input information into digital database.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Political Science And Criminal Sociology
Cleveland State University
Cleveland, OH05-1999
Skills
- Microsoft Office Suite
- QuickBooks proficient
- Date Entry
- Cash Handling
- Accounts Payable/Accounts Receivable
- Customer service and communication skills
- General Bookkeeping
- Bank Reconciliation
- Office Management
Timeline
Counter/Catering Assistant
Gallucci's Italian Foods
08.2021 - 02.2024
Co-Manager/Pastry Finisher/Front Counter Clerk
Mazzone Bakery
04.2016 - 04.2021
Officer Manager/Junior Bookkeeper
Royster Maintenance
05.2000 - 01.2015
Bachelor of Arts - Political Science And Criminal Sociology
Cleveland State University
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