Nora Yearin
Peoria,AZ
Summary
Resourceful Attendant known for high productivity and efficient task completion. Skilled in customer service, time management, and conflict resolution. Excel in communication, empathy, and adaptability, ensuring exceptional service in diverse environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Attendant
The Village Health & Wellness Center
Scottsdale, AZ
08.2023 - 02.2025
- Greeted customers, answered their questions and provided them with assistance.
- Ensured that all customer service standards were met or exceeded during each shift.
- Informed management of any safety hazards or customer complaints immediately.
- Resolved customer complaints promptly and professionally.
- Cleaned work areas and equipment at the end of each shift.
- Answered telephones promptly and courteously.
- Provided friendly reminders to customers about upcoming events or promotional offers.
Barista/Shift Lead
Dutch Bros
Scottsdale, AZ
05.2021 - 08.2023
- Ensured that all employees followed health and safety regulations at all times.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Resolved customer complaints or referred them to a manager as needed.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ05-2027
High School Diploma -
Pinnacle High School
Phoenix, AZ05-2022
Skills
- Customer service
- Team collaboration
- Patient care
- Strong work ethic
- Safety awareness
- Cleanliness and hygiene
- Conflict resolution
- Time management
- Problem solving
- Customer request handling
- Trash removal
- Rules compliance
- Safety
- Team player attitude
- Guest relations
- Cleaning procedures
- Incident reporting
- Security procedures
- Child safety monitoring
Affiliations
- I show horses competitively around the world in a sport called Reining (NRHA)!
Accomplishments
- 6 time national champion for arabian horses!
- Was Shift Supervisor at Dutch Bros!
- Honor Roll most of high school and college!
Timeline
Attendant
The Village Health & Wellness Center
08.2023 - 02.2025
Barista/Shift Lead
Dutch Bros
05.2021 - 08.2023
Bachelor of Science - Nursing
Grand Canyon University
High School Diploma -
Pinnacle High School
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