Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Sylvia Ung

Colorado Springs,CO
Sylvia Ung

Summary

DEPENDABLE, EFFICIENT, HARD WORKING INDIVIDUAL ABLE TO ADJUST TO SURROUNDINGS AND NEW TASKS AT HAND, WILLING TO LEARN, WORKS WELL WITH OTHERS. EXCELLENT CUSTOMER SERVICE SKILLS,

LOYAL AND PERSISTANT AND WILL NOT STOP UNTIL THE JOB IS DONE! Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Vigilant security professional experienced in working independently to uphold tight security for Type facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in Spanish with basic understanding of Spanish.

Overview

17
years of professional experience
1
Certification

Work History

LIBERTY HEIGHTS

ATTENDANT
04.2015 - 11.2017

Job overview

  • Maintained cleanliness, neatness and organization of all areas.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including FEEDING and CARING FOR RESIDENTS

Foley's Department Store

Loss Prevention Officer
06.2006 - 10.2007

Job overview

  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Monitored 20+ security cameras and fire, building and alarm systems.
  • Patrolled 6500+ square foot premises to ensure safety of employees and visitors.
  • Worked with local and federal law enforcement agents to coordinate apprehensions.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Documented all security-related situation.
  • Enforced security regulations and calmly and promptly escorted non-compliant individuals to SECURITY areas for processing.
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Investigated suspected incidents of external fraud, employee theft and embezzlement.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Completed incident reports and activity logs for accurate, current records.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

District 11

Armed Security Officer
11.2020 - Current

Job overview

  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Education

CAREER LEARNING CENTER OF THE BLACK HILLS
S DAKOTA

GED

University Overview

  • Extracurricular Activities: GUEST SPEAKING FOR SINGLE WOMEN GOING BACK TO THE WORKFORCES

Everest College
Phoenix, AZ

Criminal Investigations

University Overview

Skills

  • Experience in HOME HEALTH CARE/ CARE OF RESIDENCE
  • MERCHANDISING
  • Cleaning services
  • Room preparation
  • Janitorial services
  • Inventory management
  • Supervision
  • Customer service
  • Security systems
  • Organization
  • Team building
  • Invoice generation
  • First Aid/CPR
  • SPANISH SPEAKING
  • Evidence Storage
  • Search and Seizure
  • Staff Monitoring
  • Law Enforcement Support
  • Staff Assistance
  • First Responder Experience
  • Injury Prevention
  • CCTV Monitoring
  • Emergency Response
  • Report Writing
  • Conflict De-Escalation
  • Guest Relations
  • Security Camera Monitoring
  • Pattern Recognition
  • Incident Reporting
  • Customer Service
  • Crime Prevention
  • Theft Prevention
  • Visitor Screening
  • Ground Patrol
  • Federal and State Regulation Compliance
  • Risk Assessment
  • Employee and Visitor Screening
  • Network Monitoring Software
  • Criminal Investigations
  • Armed Security Guard Certification
  • Keen Observer
  • Honest and Dependable
  • HACCP Processes
  • Law Enforcement Collaboration
  • Access Systems and Patrol
  • First Aid Training
  • Coaching and Mentoring
  • CPR Certified
  • Team Training
  • First Aid Certified

Certification

  • Training - HSI Adult First Aid/CPR AED All Ages 2020-DC,Post Qualified and CPI Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Armed Security Officer
District 11
11.2020 - Current
ATTENDANT
LIBERTY HEIGHTS
04.2015 - 11.2017
Loss Prevention Officer
Foley's Department Store
06.2006 - 10.2007
CAREER LEARNING CENTER OF THE BLACK HILLS
GED
Everest College
Criminal Investigations
Sylvia Ung