Nora Abigail Rivera
Fort Worth,TX
Summary
Enthusiastic Housekeeping Supervisor offering [3] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Proficient [HOUSEKEPPER] trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
10
10
years of professional experience
Work History
Banquet Server
AC Hotel
Fort Worth , TX
12.2023 - 03.2025
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
Housekeeping Supervisor
AC Hotel by Marriott
Fort Worth, USA
07.2022 - 02.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Verified each completed room against standard plans to maintain consistency
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
Housekeeper Supervisor
Hyatt TCU
Fort Worth, USA
02.2021 - 05.2022
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Verified each completed room against standard plans to maintain consistency
- Prepared work schedules for associates to promote proper staffing levels
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
Housekeeper
Aloft Hotel
Fort Worth, USA
02.2019 - 02.2020
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Employed deep-cleaning techniques for areas in need of additional sanitation
Housekeeper
OMNI HOTEL FORT WORTH
Fort Worth, USA
02.2015 - 05.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Employed deep-cleaning techniques for areas in need of additional sanitation
Education
High School Diploma -
CONALEP COAHUILA
MEXICO08.2005
Skills
- Flexible schedule
- Event setup
- Food safety
- Cleaning and Sanitizing
- Room inspection
- Staff scheduling
- Team supervision
- Time management
- Supply restocking
- Housekeeping
- Laundry operations
- Staff training and development
- Cleaning bathrooms
Languages
Spanish, Full Professional
Timeline
Banquet Server
AC Hotel
12.2023 - 03.2025
Housekeeping Supervisor
AC Hotel by Marriott
07.2022 - 02.2023
Housekeeper Supervisor
Hyatt TCU
02.2021 - 05.2022
Housekeeper
Aloft Hotel
02.2019 - 02.2020
Housekeeper
OMNI HOTEL FORT WORTH
02.2015 - 05.2017
High School Diploma -
CONALEP COAHUILA
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