Alma E Coronado
6246 Parsley Hill,TX
Summary
Dynamic event professional with extensive experience at The Palazzo Hotel, excelling in customer service and event coordination. Proven ability to enhance guest satisfaction through effective teamwork and adaptive problem-solving. Skilled in food service and event setup, consistently delivering exceptional experiences in high-pressure environments. Punctual and reliable, with a flexible schedule.
Overview
19
19
years of professional experience
Work History
Banquet Server
Menger Hotel
09.2021 - Current
- Executed exceptional service at banquet events, ensuring guest satisfaction during the dining experience.
- Organized and configured tables, chairs, and decorations to align with event specifications.
- Facilitated food and beverage service while upholding exceptional quality and cleanliness standards during events.
- Facilitated collaboration with kitchen staff to ensure timely meal service delivery.
- Ensured customer satisfaction through proactive table check-ins to evaluate food and beverage requirements.
- Facilitated event space setup by coordinating table arrangements and utensil placement for optimal guest experience.
- Delivered exceptional and courteous service to enhance guest experiences.
- Elevated customer satisfaction through delivery of efficient and friendly service during banquet events.
Assistant Store Manager
Serena Creations
San Antonio, TX
04.2020 - 05.2022
- Led daily store operations, ensuring compliance with policies and procedures.
- Developed and implemented visual merchandising strategies to enhance customer experience.
- Trained and mentored new staff on operational standards and best practices.
- Analyzed sales data to identify trends, driving inventory management improvements.
Banquet Captain
The Palazzo Hotel
Las Vegas, NV
04.2017 - 06.2020
- Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
- Coordinated logistics for multiple simultaneous events, optimizing space and resource allocation.
- Trained and mentored new team members in service standards and operational protocols.
- Developed and implemented service procedures that enhanced efficiency during high-volume events.
Wedding Planner Assistant
Touch of Romance
Oxnard, CA
01.2015 - 05.2017
- Assisted in coordinating wedding timelines and schedules, ensuring seamless execution of events.
- Supported vendor negotiations and communication, fostering strong relationships with suppliers.
- Organized and maintained inventory of event supplies, enhancing operational efficiency during weddings.
- Collaborated with clients to understand their vision, providing tailored solutions for their special day.
Event Coordinator
The Palazzo Hotel
Las Vegas, NV
04.2013 - 01.2017
- Coordinated logistics for large-scale events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships to secure competitive pricing and high-quality services.
- Developed event timelines, enhancing operational efficiency and communication among teams.
- Led on-site event management, supervising staff and resolving issues in real-time.
Banquet Server
St Anthony Hotel
San Antonio, TX
02.2007 - 05.2011
- Executed exceptional service delivery during large-scale banquet events, ensuring guest satisfaction and operational efficiency.
- Led collaboration with kitchen staff to ensure timely food service and uphold quality standards.
- Facilitated setup and breakdown of event spaces to enhance operational efficiency.
- Facilitated training sessions for new servers on customer service excellence and event execution protocols.
Education
Associate of Science -
University Autonoma
San Luis Potosi MexicoSkills
Strong teamwork
Time management
Customer service
Food service
Adaptive problem solving
Event setup and breakdown
Punctual and reliable
Flexible schedule
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Banquet Server
Menger Hotel
09.2021 - Current
Assistant Store Manager
Serena Creations
04.2020 - 05.2022
Banquet Captain
The Palazzo Hotel
04.2017 - 06.2020
Wedding Planner Assistant
Touch of Romance
01.2015 - 05.2017
Event Coordinator
The Palazzo Hotel
04.2013 - 01.2017
Banquet Server
St Anthony Hotel
02.2007 - 05.2011
Associate of Science -
University Autonoma