Nora Elisa Sotelo
Nogales,AZ
Summary
Dedicated ObGyn Clinical Services Coordinator with strong customer service and communication skills. Proven ability to enhance patient care by coordinating activities and resolving inquiries efficiently.
Overview
13
13
years of professional experience
Work History
ObGyn Clinical Services Coordinator
Mariposa Community Health Center
Nogales , Az
02.2012 - 06.2025
- Managed scheduling and logistics for patient appointments and services.
- Coordinated patient care activities among clinical teams and healthcare providers.
- Facilitated communication between patients and healthcare professionals effectively.
- Assisted in resolving patient inquiries and concerns promptly and professionally.
- Coordinated patient admissions, transfers, discharges, and follow-up activities.
- Verified insurance eligibility and benefits information for patients.
- Performed data entry tasks into electronic medical record systems.
- Assisted with scheduling appointments for healthcare professionals and patients.
- Organized pre-authorization paperwork for specialty treatments or procedures.
- Participated in team meetings to discuss current issues or changes in workflow processes.
- Acted as a liaison between clinical departments and managed care organizations.
- Provided support to clinical staff in the coordination of patient care services.
- Developed and maintained relationships with external providers, hospitals, and other health care organizations.
- Facilitated communication between patients, families, and healthcare professionals.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
Education
Certified Medical Assistant -
Tucson College
Tucson, AZ01-2012
High School Diploma -
Center For Academis Success
Sierra Vista, AZ05-2004
Skills
- Customer service
- Team collaboration
- Effective communication
- Relationship building
- Critical thinking
- HIPAA compliant
- Records management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
ObGyn Clinical Services Coordinator
Mariposa Community Health Center
02.2012 - 06.2025
Certified Medical Assistant -
Tucson College
High School Diploma -
Center For Academis Success
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