Summary
Overview
Work History
Education
Skills
sing and music
Languages
Timeline
Generic

Nora G. Reyes

Gaithersburg,MD

Summary

A manager with 13 plus years in Direct Sales and Customer Service experience, with expertise in providing great customer life style experience. Knowledgeable in project management principles, business processes and customer service best practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

IPS Coordinator

Europ Assistance USA
03.2022 - 03.2023
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Store Manager

The Body Shop
02.2015 - 07.2021
  • Coach the team to identify customer needs and educated them about our products and services
  • Responsible for reconciling daily store transactions
  • Cross-sell store products and services
  • Exceeded company goal of $40,000.00, by $5,000.00.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Manager

Sephora
06.2009 - 09.2014
  • Responsible to provide an elevated store leadership team
  • Managed and scheduled training of team members regarding product knowledge and services to include in cross training sales team
  • Supported the store manager to ensure work tasks were completed in a timely and efficient manner.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Distributor

Royal Prestige
10.2004 - 08.2008
  • Distributor for Royal Prestige which is a company leader in direct sales and Marketing
  • Provided financial customer service and marketing
  • Lead team to achieve $500,000.00 thousand dollars a year in 2008.

Education

High School Diploma -

INFRAMEN
EL Salvador
11.1999

Skills

  • Core Skills
  • Customer Service
  • Cash Handling
  • Deposits/Withdrawals
  • Staff Management
  • Provide resolution and support services for Identity Theft victims in a fast paced 24/7
  • Problem solve customer issues, take ownership for customer experience and respond appropriately based on the service parameters
  • Deliver exceptional white glove customer service with a customer first attitude at all times
  • Bilingual Customer Service Representative

sing and music

I have a Mariachi Band and also party DJ sound

Sole singer, writer and have my videos in Youtube.

Languages

Spanish
Native or Bilingual

Timeline

IPS Coordinator

Europ Assistance USA
03.2022 - 03.2023

Store Manager

The Body Shop
02.2015 - 07.2021

Assistant Manager

Sephora
06.2009 - 09.2014

Distributor

Royal Prestige
10.2004 - 08.2008

High School Diploma -

INFRAMEN

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Nora G. Reyes