Norah Anderson
New Harbor
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly in a fast pace environment. Strong work ethic and effective communication skills. Experienced in building and and maintaining professional and community relationships. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Lead Volunteer
Graham Planter Campaign
Lincoln County
11.2025 - Current
- Facilitated communication between volunteers and campaign leadership to enhance collaboration.
- Assisted in the planning of community events to increase voter awareness.
- Supported logistics for events, ensuring all materials were prepared in advance.
- Evaluated volunteer assignments to optimize time and resource allocation.
- Provided guidance and support to volunteers in order to maximize their potential.
- Scheduled and facilitated regular meetings with volunteers and staff to ensure effective communication.
- Assessed organizational needs and identified appropriate volunteer roles that could be filled by members of the community.
- Fostered positive relationships among staff, volunteers, and community members to strengthen engagement.
- Recognized outstanding contributions from individuals or groups of volunteers.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Engaged voters through door-to-door canvassing in targeted neighborhoods.
- Educated residents on campaign issues and candidate platforms.
- Collaborated with team members to strategize outreach efforts.
- Distributed campaign materials to promote awareness and participation.
- Built rapport with community members to encourage voter engagement.
- Attended training sessions to improve canvassing techniques and effectiveness.
- Gathered feedback from constituents regarding their views on various political issues.
Bakery Manager
Lincolns Country Store
Warren
02.2025 - Current
- Managed daily bakery operations, ensuring high product quality and freshness.
- Developed weekly production schedules that aligned with customer demand, optimizing workflow and resource allocation.
- Collaborated with management from other departments to prioritize overall store growth and success
- Trained new staff on baking techniques, enhancing team skills and ensuring compliance with food safety protocols.
- Oversaw inventory management, tracking supplies and ordering ingredients as needed.
- Collaborated with suppliers to strengthen relationships, securing high-quality products that met bakery standards.
- Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Deli/Bakery Associate
Lincolns Country Store
Warren
08.2024 - 02.2025
- Assisted customers with product selection and special orders.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to meet daily production goals.
- Provided excellent customer service to foster satisfaction and loyalty.
- Managed inventory of ingredients, supplies, and finished products.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Managed customer complaints and resolved issues in a timely and professional manner.
Call Center Customer Service Representative
Boston Financial Data Services
Rockland
04.2016 - 02.2021
- Resolved customer complaints through active listening and problem-solving, ensuring customer satisfaction and loyalty.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Demonstrated excellent listening skills while interacting with customers.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Educated clients on product features, benefits, and usage to improve satisfaction.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Documented customer interactions accurately in the database for future reference.
- Updated customer accounts, addresses and contact information within call management databases.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Worked collaboratively within a team environment to meet departmental goals.
- Collaborated with team members to enhance service delivery and support processes.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Trained new representatives on call handling procedures and best practices for service excellence.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Participated in training sessions to stay current on changes in products and services.
- Assisted customers in navigating webpages for account setup, maintenance, and location of resources. .
- Assisted customers in navigating webpages for account setup, maintenance, and location of resources.
- Built sustainable relationships and engaged customers by going the extra mile.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Mentored junior team members and managed employee relationships.
Direct Support Professional Caregiver
Mobius inc.
Damariscotta
06.2012 - 03.2016
- Developed and implemented individualized care plans to align with client goals and preferences, fostering a supportive environment.
- Utilized creative problem-solving skills to address unexpected challenges in client care.
- Assisted individuals with daily living activities and personal care needs.
- Maintained a safe and clean environment for clients at all times.
- Monitored client health and reported changes to healthcare professionals.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Facilitated social activities that promoted client engagement and enhanced interpersonal interactions, improving overall well-being.
- Coordinated recreational activities including music therapy, art therapy, pet therapy, and outdoor events to enrich client experiences and support their emotional health.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Trained new staff on best practices for direct support caregiving techniques.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Developed positive relationships with clients and their families through regular communication.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Assisted with job search activities such as resume writing, interviewing techniques and job applications.
- Assessed potential risks associated with certain activities prior to engaging in them with the client population.
- Provided assistance for mobility and independence to disabled individuals while ensuring their safety.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Education
High School Diploma -
Erskine Academy
South China, ME06-2009
Some College (No Degree) - History
University of Maine
Orono, MESkills
- Volunteer management
- Event planning
- Community outreach
- Staff training
- Effective communication
- Team collaboration
- Relationship building
- Problem solving
- Adaptability and dependability
- Active listening
- Empathy and patience
- Positive attitude
Timeline
Lead Volunteer
Graham Planter Campaign
11.2025 - Current
Bakery Manager
Lincolns Country Store
02.2025 - Current
Deli/Bakery Associate
Lincolns Country Store
08.2024 - 02.2025
Call Center Customer Service Representative
Boston Financial Data Services
04.2016 - 02.2021
Direct Support Professional Caregiver
Mobius inc.
06.2012 - 03.2016
High School Diploma -
Erskine Academy
Some College (No Degree) - History
University of Maine