Norah Richardson
Bank of Oklahoma
Tulsa
5
years of professional experience
Versatile professional with experience in banking, retail leadership, and service operations. Recognized for strong interpersonal skills, cash handling, and policy adherence. Committed to improving customer satisfaction, preventing fraud, and supporting smooth daily operations.
Work History
Personal Banker
1 Year- Assisted customers with checking, savings, and certificate of deposit account opening.
- Processed deposits, withdrawals, transfers, and loan payment with accuracy.
- Processed deposits, withdrawals, transfers, and loan payments with accuracy.
- Supported branch sales goals through relationship-building and referral generation.
- Resolved account issues and service requests with prompt, professional communication.
- Verified identity documents and maintained compliance with banking procedures.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and foster long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Cross-sold bank products and services to meet customer needs and provide options.
Crew Leader
4 Years- Supervised daily sales floor operations, ensuring consistent customer service and team coordination.
- Assisted customers with running shoe selection, fit assessments, and specialty product recommendations.
- Trained new staff on footwear fitting, product knowledge, and store procedures.
- Managed opening and closing tasks, maintaining readiness for smooth business operations.
- Monitored inventory levels, restocked merchandise, and supported accurate stock organization.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
Student Supervisor
1 Year 9 Months- Supervised student workers supporting circulation, reserves, and front desk patron service.
- Trained new staff on library policies, procedures, and customer service standards.
- Monitored shelving accuracy and stack maintenance to keep collections organized and accessible.
- Resolved patron questions and escalated complex issues to appropriate library departments.
- Maintained accurate records for patron accounts, equipment, and service desk activity.
- Managed day-to-day operations of the supervised area, maintaining a safe and efficient workspace for students to thrive in academically.
Assistant Marketing Coordinator - Contract Basis
1 Year 3 Months- Supported event promotions, securing materials and aligning logistics with campaign priorities.
- Assembled product displays and promotional setups to enhance brand visibility and engagement
- Supported cross-functional teams with event preparation, setup, and breakdown
Education
No Degree - Economics
- Boomer Book Club - Secretary
- Crimson and Cream Running - Member
- Economics Club - Member
- Research Project: The Trigger of The Twentieth Century, World War I snowballing the international events of the rest of the 20th century
Skills
Branch operations
Banking policies and procedures
Cash handling
Fraud prevention
Sales expertise
Financial product knowledge
Risk management
Cross-selling techniques
Relationship management
Relationship management
Interpersonal skills
Timeline
Personal Banker
Bank of Oklahoma
10.2025 - CurrentRead More
Student Supervisor
University of Oklahoma Libraries
08.2023 - 05.2025Read More
Crew Leader
Fleet Feet Tulsa/Broken Arrow
07.2022 - 07.2026Read More
Assistant Marketing Coordinator - Contract Basis
Griffin Media
06.2021 - 09.2022Read More
University of Oklahoma
No Degree from Economics
Read More