Norah Sessions
Mentone,CA
Summary
Dedicated Shift Leader with five years of experience in the service industry, recognized for strong leadership and exceptional communication skills. Committed to ensuring a positive team environment while delivering outstanding customer service and ensuring a satisfying experience for all. Eager to embrace new challenges and opportunities for growth, consistently striving to enhance both personal and team performance.
Overview
4
4
years of professional experience
Work History
Shift Lead
Coldstone Creamery
Citrus Plaza In Redlands, CA
03.2023 - 04.2025
- Managed logistics and coordination of weekly shipments to maintain operational efficiency.
- Addressed customer concerns and facilitated conflict resolution among employees to maintain operational efficiency.
- Optimized shift operations to enhance efficiency through strategic time management practices.
- Delivered insightful critiques to team to optimize service quality and customer satisfaction.
Crew Member
Badger Bowls
Redlands, CA
08.2022 - 02.2023
- Prepared and served high quality smoothie bowls to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Efficiently processed customer orders using POS systems to streamline service delivery.
Team Member
Miguel’s Jr.
Redlands, CA
07.2021 - 06.2022
- Facilitated order processing to ensure customer satisfaction.
- Executed order bagging processes with precision and efficiency.
- Assessed customer needs and delivered exceptional service to enhance satisfaction.
- Maintained cleanliness standards to ensure optimal dining experience for staff and customers.
Education
High School Diploma -
Redlands High School
Redlands, CA06-2022
High School Diploma -
Crafton Hills College
Yucaipa, CA05-2027
Associate Degree in Nursing -
Crafton Hills College
Yucaipa, CA05-2027
Skills
- Communication
- Time Management
- Leadership
- Customer Service
- Problem Solving
- Cleanliness
Timeline
Shift Lead
Coldstone Creamery
03.2023 - 04.2025
Crew Member
Badger Bowls
08.2022 - 02.2023
Team Member
Miguel’s Jr.
07.2021 - 06.2022
High School Diploma -
Redlands High School
High School Diploma -
Crafton Hills College
Associate Degree in Nursing -
Crafton Hills College