Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Intern
Nora Nelidyn Costilla

Nora Nelidyn Costilla

Lancaster,PA

Summary

Adept at fostering customer relationships and excelling in high-stress environments, my tenure at Michael Kors significantly enhanced my problem-solving and teamwork abilities. Mastering cash handling and customer service, I played a key role in boosting repeat business, leveraging both hard and soft skills to achieve excellence in retail management.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Michael Kors
12.2023 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

McCaskey High School
Lancaster, PA
05.2024

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • HIPAA Compliance
  • Relationship Building
  • Cleaning techniques
  • Privacy and confidentiality
  • Mobility Assistance
  • Wound Care
  • CPR/AED
  • First Aid
  • Needs Assessment
  • Heartsaver CPR AED (CPR AED)
  • Heartsaver First Aid CPR AED

Certification

  • Basic Life Support Certification (BLS)
  • First Aid Certification

Languages

Spanish
Full Professional

Timeline

Sales Associate

Michael Kors
12.2023 - Current

High School Diploma -

McCaskey High School

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Nora Nelidyn Costilla