Norangely Arroyo
Spring Hill,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Member Relationship Officer II
GTE Financial Credit Union
09.2021 - 12.2022
- Responsibilities include building and maintaining relationships with prospective and current clients by using a personalized approach to determine each clients needs, responding to inquiries, provide product and pricing information that meets clients' goals in an extremely competitive, time sensitive and fast paced atmosphere
- Successfully cross- sell banking products while managing both loan pipeline and customer satisfaction from loan origination through closing for purchase and refinance transactions
- Handle loan applications by doing a complete interview with members, processing and underwriting them
- Registered NMLS#628090.
Senior Personal Banker
JPMorgan Chase
Tampa, FL
05.2011 - 04.2021
- Provided comprehensive financial advice and solutions to customers, including investments, mortgages, loans and insurance.
- Assisted customers with opening new accounts, making deposits, withdrawals and transfers in accordance with banking regulations.
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Educated customers on available banking products such as credit cards, debit cards and online banking services.
- Maintained accurate records of customer accounts in the system while adhering to bank policies.
- Cultivated relationships with local businesses by offering customized business banking packages.
- Coached junior staff members on best practices related to personal banking services.
- Built rapport with customers to uncover specific financial needs, facilitating introductions to mortgage, commercial, or financial planning experts, thereby boosting referral rates by 25% and enhancing overall client retention by 20%.
Commercial Teller/ Personal and Business Banker
Bank of America
06.2007 - 03.2011
- Maintained optimal financial controls by securing funds and making accurate transactions
- Banker side I was able to assist customers daily with their banking needs
- Took mortgage applications and follow up with processors to complete loan in a timely matter for customers.
Loan processor
Constitution Mortgage
10.2004 - 02.2006
- Responsible for collecting, administering and processing loan applications by ensuring accuracy of all the Information, and acting as an intermediary between loan originator and mortgage underwriter.
Education
BBA - Marketing and Commercialization
University of Marketing and Business - Venezuela
Skills
- Client Retention Strategies
- Performance Tracking
- Problem-Solving
- Public Relations Strategies
- Schedule Coordination
- Decision-Making
- Customer Service
- Internal Communications
- Team Collaboration
- Effective Communication
- Time management abilities
- Task Prioritization
- Excellent Communication
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Written Communication
- Problem-solving aptitude
- Data Entry
Awards And Acknowledgements
- AML, KYC and CIP champion
- Controls and Safety Compliance - Quality Control
Affiliations
- Animal advocate
- Hiking, Kayaking
- Traveling
Timeline
Member Relationship Officer II
GTE Financial Credit Union
09.2021 - 12.2022
Senior Personal Banker
JPMorgan Chase
05.2011 - 04.2021
Commercial Teller/ Personal and Business Banker
Bank of America
06.2007 - 03.2011
Loan processor
Constitution Mortgage
10.2004 - 02.2006
BBA - Marketing and Commercialization
University of Marketing and Business - Venezuela
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