Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Norayma Hernandez

Vogue College Of Cosmetology
San Antonio,TX
2
Languages
8
years of professional experience

Detail-oriented Office Administrator experienced in customer service and office administration. Achieved enhanced communication and accurate processing through effective data entry and documentation management. Focused on improving educational support services and customer satisfaction by streamlining processes and maintaining data integrity.

Work History

Administrator

1 Year 1 Month
Vogue College Of Cosmetology | 02.2024 - 03.2025
  • Coordinated and managed documentation for student enrollment, ensuring timely and accurate processing.
  • Facilitated optimal scheduling of classes and appointments, ensuring effective allocation of resources.
  • Executed systematic updates and organization of student records within administrative software platforms to enhance data integrity.
  • Streamlined communication processes between students and faculty to enhance educational support services.

Apprentice/Front Desk Receptionist

6 Years
LS Hair Designs | 01.2017 - 01.2023
  • Resolved customer inquiries and challenges, ensuring high levels of satisfaction through clear communication and effective problem resolution.
  • Handled customer inquiries across multiple platforms, including phone, email, and chat, to maintain effective communication and support.
  • Addressed complex customer inquiries through escalated calls, fostering positive relationships and enhancing customer satisfaction.
  • Managed responses to customer requests, ensuring accurate and timely information about products and services.
  • Delivered outstanding bilingual customer support, utilizing multiple communication channels to improve satisfaction and strengthen loyalty.

Education

High School Diploma

Thomas A. Edison High School | San Antonio, TX | 05-2005
  • Extracurricular Activities: JROTC

No Degree - Medical Billing And Coding

Career Point College | San Antonio, TX

Skills

Office administration
Data management
File management
Record management
Document management
Scheduling
Schedule coordination
Data confidentiality
Data analysis
Bookkeeping
Customer service
Calendar management
Administrative support
Financial tracking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrator

Vogue College Of Cosmetology
02.2024 - 03.2025Read More

Apprentice/Front Desk Receptionist

LS Hair Designs
01.2017 - 01.2023Read More

Career Point College

No Degree from Medical Billing And Coding
Read More

Thomas A. Edison High School

High School Diploma
Read More
Norayma Hernandez