Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noraymil Isidro

Detroit

Summary

Dynamic and empathetic professional with extensive experience at WWFHC, adept in health education and fluent bilingualism. Excelled in connecting families to social services, enhancing patient satisfaction, and mentoring with a focus on cultural competency and HIPAA compliance. Proven track record in improving client self-management and resolving complex customer service inquiries.

Overview

11
11
years of professional experience

Work History

CERTIFIED CHW

WWFHC
06.2024 - Current
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.

Medical Customer Service Representative

WWFHC
06.2021 - 10.2024
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.

Bilingual Customer Service Representative

PNC Bank
01.2014 - 01.2020
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.

Education

High School Diploma -

Warren County High School
Tennessee Ridge, TN
06-2008

Skills

  • Organized and detail oriented
  • Schedule management
  • Health education
  • HIPAA guidelines
  • Customer relationship building
  • Active listening

Timeline

CERTIFIED CHW

WWFHC
06.2024 - Current

Medical Customer Service Representative

WWFHC
06.2021 - 10.2024

Bilingual Customer Service Representative

PNC Bank
01.2014 - 01.2020

High School Diploma -

Warren County High School

Similar Profiles

CREATE PROFILE
Noraymil Isidro