Norberto Gonzalez
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Truss Department Team Lead
NVR Building Products
08.2018 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Inspected products with accuracy, reporting problems or defects quickly.
- Used nail guns, saws and grinders safely and without incident.
- Cut and joined wood, using precise measurements and proper techniques to create trusses of different sizes
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Disassembled trusses for repair or replacement.
Material Handler
Mtk Resources
01.2015 - 06.2018
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
Men's Department Team Leader
Burlington Coat Factory Department Store
07.2012 - 01.2015
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought ways to improve processes and services provided.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Education
BBA - Accounting And Business Management
Berkeley College
Woodbridge, NJ06.2025
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJ06.2012
Skills
- Task Monitoring
- Employee Evaluation
- Job Assignments
- Strategic Planning
- Workplace Safety
- Team Member Motivation
- Leadership
- Quality Control
- Quality Standards
- Performance Improvement
- Team Monitoring
Accomplishments
- Supervised team of seventeen staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- NVR Outstanding Performance 2021
- NVR Employee March 2021
- MTK Employee of the Month January 2016
- Burlington Coat Factory Employee of the Month April 2013
Languages
Spanish
Native or Bilingual
Timeline
Truss Department Team Lead
NVR Building Products
08.2018 - Current
Material Handler
Mtk Resources
01.2015 - 06.2018
Men's Department Team Leader
Burlington Coat Factory Department Store
07.2012 - 01.2015
BBA - Accounting And Business Management
Berkeley College
High School Diploma -
John E. Dwyer Technology Academy
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