Norberto Perez
Pembroke Pines,FL
Summary
Aspiring healthcare professional with a long-term goal of becoming a registered nurse. Seeking an opportunity to contribute clinical, administrative, and customer service expertise in a medical, educational, or patient-focused setting.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
Community Medical Group
09.2023 - 10.2024
- Assisted patients with scheduling, prescription inquiries, consultations, and insurance processes
- Handled sensitive information with professionalism and care
- Educated patients on procedures and provided outstanding support services
Medical Secretary
Zion Healthcare, LLC
09.2022 - 09.2023
- Managed patient insurance records and calculated financial responsibilities
- Scheduled appointments and coordinated physician calendars
- Maintained confidentiality and accuracy in a fast-paced clinical environment
COVID-19 Screener
Nicklaus Children's Hospital
01.2021 - 07.2021
- Screened all visitors and staff according to CDC and hospital protocols
- Sanitized equipment and provided educational information on COVID procedures
Peer-Led Team Learning (PLTL) Leader
Florida International University, FIU
01.2021 - 08.2021
- Tutored students in biology and assisted with academic success strategies
- Encouraged critical thinking and collaborative problem-solving in small group settings
Veterinary Clinic Assistant
Coral West Animal Clinic
06.2020 - 08.2022
- Assisted with animal care pre- and post-surgery, administered medications
- Maintained accurate records and handled appointment scheduling and client communications
Sales Associate
Sunglasses Hut
11.2019 - 02.2020
- Achieved individual sales goals and contributed to store performance
- Built strong customer relationships and advised on product selection
Team Lead Manager
Follett Higher Education Group
08.2017 - 08.2019
- Led and trained a team of 15+ employees, overseeing daily store operations
- Assisted customers with product inquiries, exchanges, and policy concerns
- Maintained inventory, processed invoices, and supported store management
Education
Bachelor of Arts - Biology
08-2022
Associate of Arts - Biology
05-2019
High School Diploma -
07-2017
Skills
- Certified Phlebotomist – Miami Dade College
- Fluent in English and Spanish
- HIPAA Compliance Knowledge
- Proficient in Microsoft Office & Medical Scheduling Software
- Excellent Customer Service & Communication Skills
- Lab & Medical Office Experience
- Strong Team Leadership & Training Background
- Valid Driver’s License & Reliable Transportation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Advocate - Community Medical Group
09.2023 - 10.2024
Medical Secretary - Zion Healthcare, LLC
09.2022 - 09.2023
COVID-19 Screener - Nicklaus Children's Hospital
01.2021 - 07.2021
Peer-Led Team Learning (PLTL) Leader - Florida International University, FIU
01.2021 - 08.2021
Veterinary Clinic Assistant - Coral West Animal Clinic
06.2020 - 08.2022
Sales Associate - Sunglasses Hut
11.2019 - 02.2020
Team Lead Manager - Follett Higher Education Group
08.2017 - 08.2019
Florida International University - Bachelor of Arts, Biology
Miami Dade College - Associate of Arts, Biology
Coral Gables Senior High School - High School Diploma,
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