Noreena Hood
Stone Mountain,GA
Summary
Compassionate healthcare professional with over five years in healthcare administration and customer service. Expertise in patient registration, appointment scheduling, and insurance verification while ensuring compliance with HIPAA. Focused on fostering positive relationships to enhance the patient experience and seeking to contribute to pediatric patient care.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Teacher
YWCA Greater Atlanta
Atlanta, Georgia
10.2024 - Current
- Developed engaging lesson plans aligned with educational standards.
- Facilitated classroom activities promoting social and emotional development.
- Collaborated with parents to support student learning and behavior.
- Mentored new teachers, providing guidance on effective teaching practices.
- Implemented assessment tools to evaluate student progress and needs.
- Coordinated curriculum enhancements to address diverse learning styles.
- Worked with teachers to design interactive lessons and increase student success.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Dental Assistant / Receptionist
Affordable Dentures & Implants
Atlanta, USA
11.2021 - 06.2023
- Welcomed patients, ensuring exceptional customer service throughout their visit.
- Scheduled appointments and maintained provider calendars to ensure efficient patient flow.
- Verified patient demographics, insurance information, and medical documentation.
- Managed multi-line phone systems, addressing patient inquiries with professionalism and efficiency.
- Maintained accurate patient records while ensuring HIPAA compliance.
- Coordinated communication between providers, patients, and administrative staff.
- Supported treatment planning and coordinated payment and follow-up scheduling to enhance patient experience.
Customer Service Representative
Maximus
Atlanta, USA
07.2019 - 08.2021
- Resolved complex customer concerns with empathy and professionalism, leading to increased customer loyalty.
- Assisted Medicaid and Medicare members in understanding healthcare benefits and verifying eligibility, enhancing member satisfaction.
- Maintained detailed documentation and accurate account records to support efficient service delivery.
- Verified confidential information while ensuring compliance with privacy regulations.
- Consistently met quality assurance and productivity goals.
Dental Assistant Intern
Diamond Dental
Tucker, USA
09.2020 - 12.2020
- Assisted providers during patient care, fostering a compassionate environment for patients.
- Prepared treatment rooms, achieving strict compliance with infection control protocols.
- Supported patient education initiatives and streamlined office workflow.
Customer Service Representative
Convergent Outsourcing
Atlanta, USA
06.2017 - 08.2018
- Managed high-volume inbound calls while providing exceptional customer service.
- Assisted customers with billing, account updates, and service requests.
- Maintained accurate documentation while consistently exceeding customer satisfaction expectations.
Education
Expanded Functions Dental Assistant Certificate -
Altierus Career College
Norcross, Georgia05-2022
High School Diploma -
Mcnair High School
Atlanta, GA05-2014
Bachelor of Science - Nursing
South College
Knoxville, TN07-2026
Skills
- Educational Standards
- Event Coordination
- Patient engagement
- Administrative Coordination
- Customer support
- Data Entry
- Office administration
- Time Management
- Problem Solving
- Issue resolution
- Team Collaboration
- Effective Communication
- Family care
Certification
- Registered Dental Assistant
- Dental X-Ray Certification
- CPR/First Aid Certification
- Child Development Associate (CDA) Credential | Council for Professional Recognition
Timeline
Lead Teacher
YWCA Greater Atlanta
10.2024 - Current
Dental Assistant / Receptionist
Affordable Dentures & Implants
11.2021 - 06.2023
Dental Assistant Intern
Diamond Dental
09.2020 - 12.2020
Customer Service Representative
Maximus
07.2019 - 08.2021
Customer Service Representative
Convergent Outsourcing
06.2017 - 08.2018
Expanded Functions Dental Assistant Certificate -
Altierus Career College
High School Diploma -
Mcnair High School
Bachelor of Science - Nursing
South College