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Highly motivated bilingual professional with almost 20 years of community advocacy, clerical, and social work experience, who provides high-level support, and possesses exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
I also demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. In addition, I am able to contribute to team success and further developing professional skills, while also bringing a positive attitude and commitment to continuous learning and growth.

Dynamic Bilingual Customer Service Representative with 6 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

With a combined total of 10 years of proven experience in Customer Service and a little over 2 years of office work experience I am confident in my ability to excel in an office environment by using my communication, team-player, phone etiquette, document/file organizational and customer service skills.

Norelba Cruz

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Bilingual community Aid

Program Assistant

Relief Manager

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Associates of Science -

Medical Administration Assistant -

Social and Emotional Wellness -

Financial literacy -

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Bilingual community Aid

Program Assistant

Relief Manager

Associates of Science -

Medical Administration Assistant -

Social and Emotional Wellness -

Financial literacy -

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