Summary
Overview
Work History
Education
Skills
Timeline
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NORELL ANDRETTA

Henderson,NV

Summary

Accomplished leader with 10+ year track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in sales metrics, customer satisfaction, revenue and cost controls.

Overview

12
12
years of professional experience

Work History

My Project Email Team

Tesla
Las Vegas, NV
01.2020 - Current
  • Managed and responded to team-leading volume of support tickets submitted via email, TCC and SNOW.
  • Uploaded documents in timely fashion to ensure advancement of jobs.
  • Cross organizational collaboration to ensure timely solutions to customers inquiries.

Loan Operations Specialist

Tesla
Las Vegas, NV
01.2019 - 01.2020
  • Reviewed loan amounts for discrepancies and submitted for payment for all Sunlight and Mosaic Solar Loans
  • Managed internal customer requests through SNOW and TCC ticketing system
  • Reviewed, flagged and help resolve blockers for loan stipulations

Inside Delivery Advisor

Tesla Inc.
Las Vegas, NV
09.2018 - 01.2019
  • Recognized by customers, peers and leadership for exemplary customer service, efficiency and attention to detail
  • Facilitate training's for delivery scheduling and check-out's to multiple different departments
  • Manage a floor of over 80 employees scheduling deliveries and completing checkouts
  • Helped to organize and plan for a successful end of quarter in Q4 2018

High Volume Retail Store Manager

T-Mobile
Antioch, CA
03.2011 - 10.2018
  • Manage a team of 16 sales professionals
  • Evaluate employee sales performance and coach to success in the moment, weekly and monthly
  • Balance the needs of multiple customers simultaneously in a fast-paced high volume retail environment with effective floor coaching
  • Create strategies to develop and expand existing customer sales, which resulted in a 300% increase in monthly sales
  • Recruit, hire, develop and retain retail talent for the company
  • Built and maintained effective relationships with peers and senior leadership
  • Facilitate monthly store/sales meetings to review performance and plan for success in coming months/quarters as well as sales training
  • Inventory management including weekly P.I counts, researching variances receiving and preparing return shipments
  • Ensuring the store is audit complaint with regards to procedures, paperwork, disclosures, merchandising, and cash counting/deposits
  • Weekly employee scheduling

Verizon Wireless Specialist

Adecco Staffing
Walnut Creek, CA
04.2010 - 02.2011
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Gained rapport with customers, asked lifestyle questions in order for sales people to maximize revenues for the store

Education

High School Diploma -

Prospects High School
Antioch, CA
2004

Real Estate Licensee -

Key Realty School
Las Vegas, NV
2018

Skills

  • Training and development
  • Talent Management
  • Team leadership
  • Inventory management
  • Employee relations
  • Business planning
  • Employee scheduling
  • Experienced sales professional
  • Kronos
  • Salesforce
  • MS Office
  • Workday

Timeline

My Project Email Team

Tesla
01.2020 - Current

Loan Operations Specialist

Tesla
01.2019 - 01.2020

Inside Delivery Advisor

Tesla Inc.
09.2018 - 01.2019

High Volume Retail Store Manager

T-Mobile
03.2011 - 10.2018

Verizon Wireless Specialist

Adecco Staffing
04.2010 - 02.2011

High School Diploma -

Prospects High School

Real Estate Licensee -

Key Realty School

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NORELL ANDRETTA