Norico Guerra
Painesville,OH
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in productivity monitoring and team leadership. Skilled in coaching and mentorship, I enhanced customer service and compliance, driving operational success. Bilingual in Spanish and English, I fostered strong relationships and resolved conflicts, ensuring a motivated and efficient team.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipolte
01.2022 - Current
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Used time management and efficient cleaning methods to meet deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Applied Business - Paralegal Studies
Cuyahoga Community College
Cleveland, OH12-2025
High School Diploma -
Thomas W. Harvey High School
Painesville, OH05-2023
Skills
- Productivity monitoring
- Verbal and written communication
- Flexible schedule
- Problem-solving
- Multitasking and organization
- Critical thinking
- Proficient in Microsoft
- Time management
- Team leadership
- Bilingual in Spanish and English
- Workplace safety
- Employee supervision
- Hospitality and accommodation
- Trustworthy and honest
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Manager
Chipolte
01.2022 - Current
Associate of Applied Business - Paralegal Studies
Cuyahoga Community College
High School Diploma -
Thomas W. Harvey High School
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