Noriko OSHEA
Petaluma,CA
Summary
Proven track record in enhancing patient care and streamlining healthcare coordination at AIG Travel Guard, leveraging HIPAA compliance and exceptional communication skills. Expert in critical decision-making and fostering positive relationships, significantly improving patient and provider satisfaction. Experienced in complex problem-solving and efficient service delivery across various roles, including technology and relocation management.
Overview
21
21
years of professional experience
Work History
Customer Assistance Medical Coordinator
AIG Travel Guard
04.2015 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Resolve customer’s issue by researching alternative solutions and Offer Japanese patient and Japanese interpreter service with medical providers.
- Developing listening skills: emotional intelligence can heighten ability to empathize with others.
- Critical thinking skills: Medical Flight Arrangements, Evaluating client needs and making quick decisions in emergencies.
Relocation Sales Specialist
Japan Relocation/Ameribanker
09.2010 - 05.2014
- Delivered informative presentations to prospective clients, showcasing the company''s expertise in handling complex relocations.
- Collaborated with cross-functional teams to create comprehensive moving plans that addressed each client''s unique needs.
- Coordinated logistics for domestic and international relocations, ensuring seamless transitions for both corporate and individual clients.
- Assisted in training new sales specialists on company protocols and best practices for achieving optimal results in the field of relocation management.
Mobile QA Tester
Hitachi Solutions
04.2012 - 05.2013
- Tested functional and compatibility of new programs or updates in Japanese language comparison to existing applications.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
System Sales Associate
NTT Docomo
02.2004 - 09.2008
- Minimized the need for repeat visits by thoroughly testing repaired devices before returning them to customers.
- Reduced equipment malfunctions with proactive maintenance checks, ensuring optimal functionality of mobile devices.
- Maintained excellent customer relations by providing clear explanations of service processes and repair outcomes, ensuring client understanding and satisfaction.
Education
Associate of Science - Executive Secretary
Computer College in Yamagata
JapanHigh School Diploma -
Cyber University
Japan04.2018
Skills
- HIPAA Compliance
- Insurance Verification
- Excellent Communication
- Patient confidentiality
- Verbal Communication
- Clinical Documentation
- Project management software (Microsoft Project, JIRA)
Electronic Medical Record systems (Liberty software)
Telemedicine platforms (Genesys Cloud CX)
executive secretary licence
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Customer Assistance Medical Coordinator
AIG Travel Guard
04.2015 - Current
Mobile QA Tester
Hitachi Solutions
04.2012 - 05.2013
Relocation Sales Specialist
Japan Relocation/Ameribanker
09.2010 - 05.2014
System Sales Associate
NTT Docomo
02.2004 - 09.2008
Associate of Science - Executive Secretary
Computer College in Yamagata
High School Diploma -
Cyber University
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