Hi, I’m
Noris Elizabeth Molina
Kent,Washington
Summary
Dynamic Customer Service Officer with proven expertise in database management and exceptional customer service from Datt Express. Excelled in payment processing and call center operations, enhancing customer satisfaction and service efficiency. Skilled in Microsoft Excel and adept at fostering client relationships, demonstrated through significant process improvements and team collaboration.
Overview
1
year of professional experience
Work History
Datt Express
Customer Service Officer
12.2023 - 07.2024
Job overview
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Promoted company brand and unique offerings through personalized customer service.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Established and accurately prepared customers accounts to complete new purchases.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
- Created and maintained detailed database to develop promotional sales.
- Managed timely and effective replacement of damaged or missing products.
Education
Renton Technical CollegeRenton, WA
GED
05.2016
Skills
Documentation And Reporting
Call center experience
Payment Processing
Database Management
Call Documentation
Account Management
Delivery Tracking
Customer Service
Microsoft Excel
Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Officer
Datt Express
12.2023 - 07.2024
Renton Technical College
GED
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