Noriyo SATO
San Pedro
Summary
Experienced with handling customer interactions and resolving issues promptly. Have experience in cargo operations with proven track record of optimizing logistics and ensuring timely deliveries. Skilled in managing complex shipping schedules, coordinating with multiple teams. Strong focus on team collaboration and achieving results, consistently reliable and flexible to changing needs. Known for problem-solving abilities, attention to detail, and effective communication.
Overview
30
30
years of professional experience
Work History
Assistant Executive Director
Yushi Seihin Co.,Ltd. (DBA: YS America)
03.2014 - 03.2025
- Import/Export Handling (Air/Ocean)
- Project Coordinator
- Assistant Executive Director
- Office Administrator
- HR Administrator
- Accounting Controller
Customer service for Ocean Import
Nippon Express USA
05.2011 - 11.2013
- Customer service for Ocean Import
- Project management with new customers
- Provide all documents and information for custom clearance.
- Watch the cargo status and clear the problem.
- Communicate with customer and arrange the cargo delivery.
- In charge of VIP accounts.
Accounting and Administration
Unitaiyo America Corporation
04.2010 - 02.2011
- Import (Air/Ocean) handling
- Accounting and Administration
- Account payable and receivable, Inventory control
- Monthly sales report
Representative for Passenger Service of International FLT
Japan Airlines International Co., Ltd.
06.2005 - 03.2010
- Representative for Passenger Service of International FLT
- Supervised of all passenger service’s handling.
- Managed of Ticketing, inventory, sales report, training
Customer service and order management
PROCTER & GAMBLE (P&G) ASIA PTE LTD
06.2003 - 09.2004
- Customer service and order management
- Coordinated trouble shootings of customer and distribution
- Supervised of inventory for 3 warehouses.
- Conducted staff training
Travel consultant at tour counter
EAST JAPAN RAILWAY COMPANY
04.2001 - 03.2003
- Travel consultant at tour counter
- Provided advice as well as specific travel plans to domestic and overseas travelers
- Exchange Japan Rail Pass
Travel consultant at tour counter
NIPPON TRAVEL AGENCY CO. LTD.
06.2000 - 03.2001
- Travel consultant at tour counter
- Provided advice as well as specific travel plans to domestic and overseas travelers
- Reservation and ticketing of domestic and international airlines (including groups)
- Managed monthly sales reports of air and JR tickets
Travel consultant at tour counter
JTB Corp.
04.1995 - 08.1998
- Company Overview: (Present JTB Corp.)
- Travel consultant at tour counter
- Provided advice as well as specific travel plans to domestic and overseas travelers
- Group leader of ticketing & reservation counter
- Managed monthly sales reports of air and JR tickets
- Conducted staff training
- Supervised sales promotion of domestic airlines
Education
Bachelor of Science - Business Administration
Bunkyo Women’s University
Tokyo, Japan03-1995
No Degree - Travel Transportation
Highline College
Seattle, WA06-2000
No Degree - English-as-a-Second-Language Education
Central Washington University
Ellensburg, WA06-1999
Skills
- SAP
- Microsoft Office
- Quick Book (Accounting)
- Peach Tree (Accounting)
- Well experienced customer service skill
- Effective communication in English and Japanese
- Problem solving
Timeline
Assistant Executive Director
Yushi Seihin Co.,Ltd. (DBA: YS America)
03.2014 - 03.2025
Customer service for Ocean Import
Nippon Express USA
05.2011 - 11.2013
Accounting and Administration
Unitaiyo America Corporation
04.2010 - 02.2011
Representative for Passenger Service of International FLT
Japan Airlines International Co., Ltd.
06.2005 - 03.2010
Customer service and order management
PROCTER & GAMBLE (P&G) ASIA PTE LTD
06.2003 - 09.2004
Travel consultant at tour counter
EAST JAPAN RAILWAY COMPANY
04.2001 - 03.2003
Travel consultant at tour counter
NIPPON TRAVEL AGENCY CO. LTD.
06.2000 - 03.2001
Travel consultant at tour counter
JTB Corp.
04.1995 - 08.1998
Bachelor of Science - Business Administration
Bunkyo Women’s University
No Degree - Travel Transportation
Highline College
No Degree - English-as-a-Second-Language Education
Central Washington University
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