NORMA BENITEZ
Moreno Valley,CA
Summary
Bilingual and detail-oriented remote customer service representative seeking a long-term career opportunity to showcase relevant skills and knowledge. Dedicated to providing exceptional customer service and resolving issues efficiently. Eager to contribute to a team-oriented work environment and continuously improve professional abilities. Passionate about utilizing language proficiency and attention to detail to exceed customer expectations and drive business success.
Overview
9
9
years of professional experience
Work History
PERSONAL INJURY COORDINATOR
SELECT MEDICAL SPECIALISTS
01.2022 - Current
- Conducted patient intake through phone communication.
- Refer patients to other specialty doctors
- Examined records to detect missing documentation.
- Performed audits on billing ledgers to maintain balanced accounts.
- Provided efficient communication with attorney offices regarding client recommendations.
- Facilitated referrals for diagnostic tests including MRI and physical therapy.
- Communicated doctor recommendations to case managers.
- Handled call triage and distribution effectively.
- Managed medical records and billing documentation.
ELIGIBILITY SPECIALIST
EYE CARE OF SAN DIEGO
09.2020 - 12.2021
- Addressed patient inquiries about upcoming appointments.
- Facilitated execution of agreements for procedures not included in insurance plans.
- Handled authorization submissions for patient care.
- Checked eligibility, copay, deductibles, and co-insurances for insurance.
- Skilled in utilizing EMR, Outlook, and Cerner effectively.
- Processed payments and recorded them in billing ledgers.
SCHEDULER/RECEPTIONIST
EYE CARE OF SAN DIEGO
03.2017 - 10.2018
- Organized surgical procedures and maintained appointment calendars.
- Verified patient demographics for accuracy during check-in process.
- Managed collection process for copayments, deductibles, and surgery payments.
- Processed insurance billing, issued statements, and updated patient account receivables.
CUSTOMER SERVICE REPRESENTATIVE
VILLAGE MANAGEMENT SERVICES
05.2016 - 02.2017
- Informed the public about rules, regulations, and policies for two HOAs.
- Aided in managing resale correction settlements for inspections and resale department.
- Cultivated connections with residents, superiors, co-workers, and business professionals.
- Ensured prompt and accurate processing of maintenance work orders to deliver outstanding customer service.
Education
Medical Assistant - undefined
CAREER COLLEGE OF CA
Skills
- Fast learner
- Team work and collaboration
- Oral and written communication
- Reliability
- Independent
Languages
Spanish
Native or Bilingual
Timeline
PERSONAL INJURY COORDINATOR
SELECT MEDICAL SPECIALISTS
01.2022 - Current
ELIGIBILITY SPECIALIST
EYE CARE OF SAN DIEGO
09.2020 - 12.2021
SCHEDULER/RECEPTIONIST
EYE CARE OF SAN DIEGO
03.2017 - 10.2018
CUSTOMER SERVICE REPRESENTATIVE
VILLAGE MANAGEMENT SERVICES
05.2016 - 02.2017
Medical Assistant - undefined
CAREER COLLEGE OF CA
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