RAYSELY POLANCO
Yonkers
Summary
I possess exceptional interpersonal skills, excelling in communication and conflict resolution. I have a natural ability to engage with others and understand their needs. Additionally, I am a collaborative team player who readily adapts to change, and effectively manages stress.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal injury coordinator
Medalliance Medical Health Services
Bronx
11.2024 - Current
- Direct Support: Accompaning patients to exam rooms, assists with mobility/dressing, and prepares them for examinations or procedures.
- Medical Tasks: Obtaining vital signs, performing EKG.
- Physician Assistance: Aids physicians during procedures such as TPI injections.
- Instruction: Relays medical instructions to patients and families and manages prescription refill requests for physician approval.
- Liaison: Acting as the primary point of contact between physicians, patients and insurance companies.
- Surgical Coordination: Managing surgery scheduling, pre-admissions, and consent forms along with the surgical authorization.
- Clerical Duties: Managing medical records, processes lab/X-ray reports, and ensures all charts are complete within the Electronic Medical Record (EMR) system.
- Registration: Handling appointment scheduling, patient registration, and updates demographic/insurance information.
- Insurance Verification: Confirmation of coverage and performs pre-certifications for medical procedures.
Vice President of Marketing and Operations
Integrus Inc
06.2023 - 10.2024
- Prepare and extend job offers, negotiate compensation, and communicate company benefits and policies.
- Conduct needs assessments to identify gaps in skills or knowledge and determine what training is required for both new hires and existing employees.
- Design comprehensive onboarding programs to ensure new hires understand company processes, culture, and job expectations.
Marketing Outreach Specialist
Aliah Home Care
08.2022 - 03.2023
- Bring HHA and CDPAP referrals for home care services.
- Build and Maintain relationships with contract referral source.
- Knowledge about long and short-term service through Medicare and Medicaid insurance.
Community Liaison
Raices Home Care
10.2021 - 06.2022
- Conduct market analysis; develop sales strategy, goals and plans.
- Scheduling Maximus calls and evaluating results and effectiveness of patient's.
Medical Assistant
Citi Medical
10.2020 - 01.2021
- Maintaining patient records.
- Preparing patients and rooms for examination.
- Assisting physicians with exams.
- Performing front desk task.
- Bilingual translation to physicians, podiatrist, pain management doctors, and chiropractors' physicians.
Education
Bachelor of Science - human biology
HUNTER COLLEGE
New York, NY01.2026
Online course - Healthcare Administration- Life, Accident and health.
Exam Fx
New York, NY09.2021
Associate of Applied Science - Occupational Studies in Medical Assisting
ASA COLLEGE
New York, NY02.2021
English Immersion Program -
APEC UNIVERSITY
11.2015
Skills
- Computer skills
- Data entry
- Front desk
- Vital signs
- Blood sampling
- Electronic health records (EHR) management
- Communication skills
- Time management
- Phlebotomy
- CPT coding
- Phone communication
- Medical office experience
- Medical terminology
- Patient interaction
Certification
Certified Medical Assistant
Languages
Bilingual
Timeline
Personal injury coordinator
Medalliance Medical Health Services
11.2024 - Current
Vice President of Marketing and Operations
Integrus Inc
06.2023 - 10.2024
Marketing Outreach Specialist
Aliah Home Care
08.2022 - 03.2023
Community Liaison
Raices Home Care
10.2021 - 06.2022
Medical Assistant
Citi Medical
10.2020 - 01.2021
Bachelor of Science - human biology
HUNTER COLLEGE
Online course - Healthcare Administration- Life, Accident and health.
Exam Fx
Associate of Applied Science - Occupational Studies in Medical Assisting
ASA COLLEGE
English Immersion Program -
APEC UNIVERSITY